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Rafael Gomez, Customer Service Engineer

Rafael Gomez

Customer Service Engineer

Dresser-Rand

Location
Venezuela
Education
Bachelor's degree, Mechanical Engineer
Experience
9 years, 11 Months

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Work Experience

Total years of experience :9 years, 11 Months

Customer Service Engineer at Dresser-Rand
  • Venezuela
  • June 2010 to June 2014

First line of contact with the customer; Development of scope of work; Planning workshop activities; Development of work schedules; Technical support to workshop; Technical communication with factory; Preparation of inspection and repair reports.

Application Engineer at Borets-Weatherford
  • Venezuela
  • January 2009 to May 2010

Selection of ESP (pumps, motors, seal section, and cable) using the software SubPump. Analysis of behavior of ESP. Prepare technical offers to tenders of ESP.

Quality Coordinator at Borets-Weatherford
  • Venezuela
  • May 2008 to December 2008

Coordinate the Quality Assurance (QA) according to the ISO 9001:2000 on the process of assemblies of ESP (electrical submersible pumps).

Quality Control Engineer at Baker Hughes
  • Venezuela
  • March 2006 to April 2008

Supervision of pieces inspection to assemblies of ESP (electrical submersible pumps), coordinator of QA (ISO 9001:2000), responsible for testing of ESP (pumps and motors), product engineering support for manufacturing.

Field Service Engineer at Baker Hughes
  • Venezuela
  • August 2004 to March 2006

Installations and pulling of ESP (electrical submersible pumps) in Venezuelan and Argentinian fields and monitoring of VSD (variable speed drive).

Education

Bachelor's degree, Mechanical Engineer
  • at Universidad del Zulia
  • March 2004

Specialties & Skills

ISO
+Endorse 0
QC
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Compressors
+Endorse 0
Field Service
+Endorse 0
ESP
+Endorse 0
CUSTOMER SERVICE
+Endorse 0
ENGINEER
+Endorse 0
ENGINEERING SUPPORT
+Endorse 0
ISO
+Endorse 0
PUMPS
+Endorse 0
QA
+Endorse 0
TECHNICAL SUPPORT
+Endorse 0

Languages

English
Expert
Spanish
Expert

Training and Certifications

Centrifugal Compressor – Operation & Maintenance. (Training)
Training Institute:
Dresser Rand. Olean NY- USA
Date Attended:
April 2013
Duration:
40 hours
Operator of VSD (variable speed drive) type: Centrilift Electrospeed II GCS (graphical control (Training)
Training Institute:
Baker Hughes. Centrilift. Mendoza – Argentina.
Date Attended:
June 2005
Duration:
40 hours
ISO 9001:2000. (Training)
Training Institute:
Fondo para la Normalización y Certificación de la Calidad (FONDONORMA).
Date Attended:
January 2007
Duration:
16 hours
Basic curse of Echometer. (Training)
Training Institute:
Baker Hughes
Date Attended:
September 2005
Duration:
16 hours
HS&E (Health, Safety and Environment). (Training)
Training Institute:
Baker Hughes. Centrilift. Mendoza – Argentina
Date Attended:
August 2005
Duration:
40 hours
Failure analysis. (Training)
Training Institute:
Cámara Petrolera de Venezuela Capitulo Zulia.
Date Attended:
February 2007
Duration:
16 hours
Finance for non-financial executives. (Training)
Training Institute:
IESA
Date Attended:
November 2011
Duration:
20 hours
Defensive driving. (Training)
Training Institute:
Transit-Mar Adiestramientos
Date Attended:
April 2011
Duration:
16 hours
Lean Sigma Certificate Workshop (Training)
Training Institute:
Dresser Rand
Date Attended:
May 2012
Duration:
20 hours
ISO 9001:2000 Auditor. (Training)
Training Institute:
Quality Consultores.
Date Attended:
June 2006
Duration:
16 hours
Continual Process Improvement Individual Contributor Training. (Training)
Training Institute:
Baker Hughes
Date Attended:
August 2006
Duration:
16 hours
HSE (Training)
Training Institute:
Fire School de Venezuela.
Date Attended:
September 2010
Duration:
24 hours
Installation of ESP (electrical submersible pumps). (Training)
Training Institute:
Baker Hughes. Centrilift. Mendoza – Argentina.
Date Attended:
July 2005
Duration:
480 hours