Rafaqat mahmood khalid mahmood

• Handling and managing IT related equipment’s like laptops, desktops, printers servers.
• Monitor and respond quickly and effectively to requests received through ticket & IT helpdesk via online and visit end user sites.
• Manage PC setup and deployment for new employees using standard hardware, images and software as per end user requirement.
• Implement and support Windows 7, Windows 10 desktop environment.
• Configuration of hp server ILO.
• Configuration of RAID on Dell servers R710,
• Provide all levels of technical, End user support, maintenance, Data backup and recovery of user data, and resolution of software applications issues.
• Installation of Hp printers & plotters in network environment.
• Install and configure HP PC & dell servers hardware, software and drivers.
• Create user accounts and join computers to domain.
• Troubleshooting system and network problems, printers plotters and diagnosing and solving hardware/software faults.
• Hardware support on Dell servers for Ziraat bank (Turkish bank Jeddah)
• Attended HP onsite under warranty calls for heavy duty printers and Plotters.
• Provide support to Government Project as system hardware and end user desktop support.
• Complete Hardware installation of Cisco routers and switches on network racks.
• upgradation of router IOS, Switches & basic configuration of routers and switches for bank al bilad and Enjaz as network support onsite

5April 2010 TO 24 October 2012 AL JERISY COMPUTER COMMUNICATION & SERVICE CENTRE

(SITA( Society International for Telecommunication of Aeronautics) AIRPORT PROJECT)

Designation & EM ID 19681: I.T Technical Support

Responsibilities
Installation of UTP Patch Panels,
Windows Remote Installation and joining domain Installation and up-graduation of LANs Software
Maintenance of all client PCs in Domain
Monitoring the connectivity of LAN & WAN
 Network management systems
 Installation of Hp printers
Responsible for delivering support through telephone, desk-side visits and email Provide technical support
Work as communicator between two teams
Troubleshooting and repairing of computers peripherals problems.
Acting as customer’s 2nd level of escalation by providing technical support on Windows XP based Legacy Airport Connect Solution, called SITA CUTE (Common User Terminal Equipment). Support and maintenance for HP wks, APC Cute dedicated applications and peripheral devices including Boarding Gate readers (BGR), Optical Card Reader (OCR), Boarding pass printers and Baggage Tag printers (ATB & BTP) etc.