Operations Manager
SVTS
مجموع سنوات الخبرة :19 years, 3 أشهر
(Saudi Division VAC). Responsible for the VAC's applications turnover, staff recruitment, training & development, budget, targets, reporting and planning.
Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involves.
Conduct regular Audits for all processes & implement all new process rollouts or changes.
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness.
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
Maintain high standards of ethics, integrity and compliance with corporate procedures.
Ensure that the entire process is completed within the mandated Turn Around Time (TAT).
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
Ensure no penalties are incurred and monitor, track and maintain internal errors.
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
Provide assistance to staff when needed and handle applicant/customer escalations.
Liaise with various support functions to handle team related queries.
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
Manage VAC productivity and VAC security (Physical & data).
Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning.
Ensure judicious use of natural resources.
Adhere to the environmental health and safety policy/objectives and guidelines of the organization
In this role within the first six months, I was the second top salesman in the UK within the company, and the number one store in the UK within the company.
Responsibility included but not limited to: Coaching and developing team members. Delivering first class customer service . Delivering sales in store and ensuring site profitability. Maintain company and brand standards as well as adhering to H&S guidelines. Achieving stores and company KPI’s.... Setting up sales targets for every member of the sales team. Undertaking monthly performance reviews with staff, identifying training needs, agreeing on goals and settling up strategies to achieve those goals. Prepare monthly, quarterly and annual budget, including forecast of sales and operation expenses for the branch and expected profit . Recruiting, training and developing of staff.
FMCG Sector
United Kingdom - London
* Responsible for Hiring team members. maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in the area in all the stores in all aspects.
*Coaching the team members and driving continuous improvements.
* Work within the company's pricing policy at all times, liaising closely with the Internal sales Department to ensure that all special prices / offers and deals are registered
in the office.
* Analyzes consumer trends and information, and categories to help identify product categories to enter as future sources of growth.
* Drives consumer understanding and insights that defines our prime prospects' needs, attitudes and values in order for consumers to have stronger and more impactful
brand experiences.
* Analyzes consumers and competitive information to support setting new product pricing and managing price on existing items.
* Provide cover in other Assistant store Managers' areas where required during periods of absence or holidays
Canada
• Dealing with 90-100 daily billing inbound calls per day and achieving 100% customer satisfaction in each call and with every customer.
Calls related to billing and credit queries and ensured each call in line with business expectations.
• Provided excellent customer service for each call and asked each customer to rate customer satisfaction.
• Handled additional further requests to accomplish a very high standard rating.
• Contact customers who wished to be called back and dealt with queries.
• Promoted AT&T products and services whilst on the calls to customers.
• Agree a business plan with the Sales Director / Manager with specific objectives of developing top line sales in the given US territory areas -
also delivering standard margin objectives.
• Attend periodic sales reviews with the Sales Director in order to monitor progress, agree actions and specific objectives for the following quarter
• Remain up to date with relevant regulations and standards governing our industry, so that up to date information is always disseminated to relevant parties
at 7-11Canada Inc
Canada
Recruit, Train & Develop Store Managers & Staff
* Maximize sales and profitability of the stores
* implement stores procedure, Coach Store Staff and Store Managers to use commercial information
* Control costs within budgetary guidelines,
* Monitor and control expenses (overtime, local stock and consumables) through efficient store operations.
* Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfer, stock count and effective stock management (right product is available at the right time in the store.
* Monitor staffing levels in stores, stores are in compliance with all employment and state laws, health and safety standards,
Ensured that all stores portray the company image in all aspects of personal presentation
Master's Degree in HRM, Major, Training & Development of Employees.
courses: Certificate of Achievement in Accounts