Product Specialist Manager
Mobily
Total des années d'expérience :19 years, 4 Mois
Lead consumer and enterprise marketing by proposing marketing strategies as well as product development and revitalization that increases the telecommunications company’s brand recognition, position, and performance.
Key Accomplishments:
• Analyze customer behavior to support development of custom marketing proposals.
• Increase company margin, revenue, and brand awareness by introducing targeted promotions.
• Pilot marketing research and maintain current on emerging technologies and products.
• Funnel data and recommend solutions to retain customers and improve satisfaction.
• Champion the highest quality at the lowest prices by negotiating vendor and service contracts.
• Apply expertise in the packaging industry to manage and develop SIM cards packing.
• Foster long-term relationships with SIM, Voucher, packaging suppliers, and IVR recording studio.
• Determine, recommend and manage optimal solutions of M-commerce, mobile money, wearable technology and Mobile Health by evaluating the best quality, cost worthy, and best ROI.
• Direct development projects such as specialized sales, product analysis, and new point of sales.
• Design, update, Implement and developing the highly functional Mobily STK menu.
• Manage Digital Advertising channels by campaign developing, profiling and execution.
Steered profitable and continuous operations of the telecommunications company by effectively directing all branch functions including sales, marketing, human resources, and general administration.
Key Accomplishments:
• Established and implemented branch procedures and objectives to enhance customer service and sales
• Ensured adherence to quality control initiatives and company policies by monitoring staff correspondence and documentation activities to avoid breaches in data confidentiality and operational excellence
• Increased brand equity and sales attainment by developing a motivated and client-focused workforce
• Tracked budgets and handled resource allocation with a focus on meeting deadline and cost goals
• Boosted revenue and profit margin by recommending value added products based on industry trends
Directed the promotion and sales of products and services at assigned retail flagship outlet by matching customer needs with business offerings to meet corporate goals and objectives. Supported senior leaders in development and execution of brand-specific sales plans to expand market share and business differentiation.
Key Accomplishments:
• Prepared and delivered periodic reports to executives regarding business performance, project status, and market feedback to facilitate strategic planning initiatives
• Delivered exceptional customer service to ensure client retention
• Distributed new product launch and promotional information to comprehensive customer profile database
• Analyzed industry trends and competitor activity to identify new business opportunities
• Maximized merchandising efforts, coordinated stock replenishment, and supported demand forecasting
• Established key performance indicators for monitoring effectiveness of sales operations
• Instrumental in troubleshooting technical issues of products to ensure customer satisfaction
Managed day-to-day operations of the showroom including sales of kitchen furnishings, associated accessories, and appliances with a focus on promoting business stability and facilitating revenue growth.
Key Accomplishments:
• Promptly resolved customer complaints and responded to inquiries to promote customer retention
• Identified and secured potential buyers with a focus on reaching sales targets
• Streamlined delivery and inventory practices to meet company procedures and guidelines
• Ensured timely delivery of orders to maintain company goodwill and meet desired sales quotas
• Prioritized maintenance requests and scheduled them to avoid any disruptions in showroom operations
• Boosted showroom appeal and promoted new product launches by coordinating merchandising efforts
English Language Bachleor. Accomplished 100 credits out of 147 Not Graduated
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