Rafat Odeh, Acting IT Infrastructure and Support Manager

Rafat Odeh

Acting IT Infrastructure and Support Manager

Gulf University for Science & Technology (GUST)

Location
Kuwait - Hawali
Education
Bachelor's degree, CS
Experience
23 years, 11 Months

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Work Experience

Total years of experience :23 years, 11 Months

Acting IT Infrastructure and Support Manager at Gulf University for Science & Technology (GUST)
  • Kuwait
  • My current job since September 2008

Under the directions of the IT Director
Infrastructure and Support Manager is responsible for managing the maintenance activities of all the hardware and software. Maintain a close relationship with clients on and act as an escalation point for all complains and comment from clients.

Systems Administrator at Elite for Information & Systems Technology
  • Jordan - Amman
  • August 2005 to August 2008

•Install, Configure, and maintain company’s servers -Active Directory Domain(2003), Exchange 2003, ISA Standerd edition(2004).
•Install, Oracel server and client
•Backup Servers configuration and data.

Systems Administrator at New Era for Computer Systems
  • Jordan - Amman
  • August 2003 to September 2004

•Install, Configure, and maintain company’s servers -Active Directory Domain, Exchange 2000, ISA enterprise edition-
•Install, SQL server and client
•Backup Servers configuration and data
•Client Desktops Supporting and maintenance -hardware and software.

System Administrator at WESAL Management and Technology Solutions
  • Jordan - Amman
  • August 2002 to August 2003

•Install, configure and maintain Company Labs and Servers.
•Support clients establishments - LANS Installations hardware and software -
•A+ and Network Fundamentals Trainer.

Technical Support at Ghazal Est
  • Jordan
  • August 1999 to August 2002

Computer maintenance including
1.networks installation
2.Design network display monitors and Installation.
4.Software Installation and maintenance, supporting customers OS and applications

Education

Bachelor's degree, CS
  • at Al-Zaytoonah University of Jordan
  • August 2008
Diploma, system Engineer MCSE
  • at Microsoft
  • October 2004
Diploma, system administrator MCSA
  • at Microsoft
  • September 2002
Diploma, Computer Technology
  • at The Intermediate University Collage
  • September 2001

Specialties & Skills

VMware Infrastructure
IT Management
Pre sales Technical Support
Team Coordination
Project Management
Communication
Negotiations
Targeting Goals
Team Management
Decision Making
Strategic Thinking
Controlling Financials

Languages

English
Expert
Arabic
Expert