OPERATIONS & ADMINISTRATION
OCEAN FRONT REAL ESTATE LLC
Total years of experience :3 years, 11 Months
• Operational Efficiency: Spearheading initiatives to optimize operational processes, resulting in increased productivity and cost-effectiveness within the real estate operations.
• Financial Administration: Assisting in budget management, expense tracking, and financial reporting to contribute to the fiscal responsibility of the organization.
• Problem Resolution: Proactively identifying challenges and implementing solutions to address operational bottlenecks and enhance overall workflow efficiency.
• Compliance: Staying abreast of industry regulations and ensuring that all operational activities adhere to legal and compliance standards.
• Team Collaboration: Collaborating with cross-functional teams, offering support to colleagues, and contributing to a positive and collaborative work culture.
• Vendor Management: Collaborating with vendors and service providers, negotiating contracts, and ensuring timely delivery of services to meet organizational requirements.
• Dispensing Medicines: Proficiently dispensed prescribed medications to patients, ensuring accuracy and adherence to dosage instructions. Maintained a high level of attention to detail to prevent errors and ensure patient safety.
• Controlled Drug Management: Maintained meticulous records of controlled drugs, adhering to regulatory requirements and ensuring compliance with relevant laws and regulations. Demonstrated a strong understanding of controlled substance handling and documentation procedures.
• Patient Counseling and Advice: Provided comprehensive counseling and guidance to patients regarding the treatment of minor diseases. Effectively communicated information about medication usage, potential side effects, and drug interactions to enhance patient understanding and promote safe and effective use of medications.
• Lifestyle and Medication Counseling: Offering personalized advice to patients on lifestyle modifications that could complement their medication regimen. Demonstrated expertise in discussing topics such as diet, exercise, and healthy habits to improve treatment outcomes and overall well-being.
• QC and Order Dispatch: Assumed responsibility for quality control (QC) processes and timely dispatch of orders, ensuring adherence to service level agreements (SLAs) set by the management. Maintained a high level of efficiency and accuracy to meet customer expectations and optimize order fulfillment.
• Inventory Management and Cycle Count: Demonstrated expertise in effectively managing inventory, including conducting regular cycle counts to maintain accurate stock levels. Utilized inventory management systems to track and analyze inventory data, optimizing stock availability while minimizing waste and cost.
• Procurement for IB2C: Successfully procured medicines for various institutions, such as the State Bank of Pakistan, DoctHers, and OMI Hospital, ensuring the timely availability of required medications. Employed strong negotiation skills to secure competitive pricing and maintain positive relationships with suppliers.
• Customer and Institutional Acquisition: Proactively engaged in acquiring new customers and institutional clients, expanding the business reach and market presence. Utilized persuasive communication skills to highlight the value and benefits of MedznMore products and services, effectively building lasting relationships.
• Order Fulfillment: Accomplished assigned tasks in the order fulfillment process, managing customer orders from receipt to delivery. Ensured accurate packaging, timely shipment, and seamless coordination with relevant stakeholders to meet customer expectations and maintain customer satisfaction.
• On-Call Patient Care: Fulfilled the role of a pharmacist, provided on-call patient care, responded to inquiries, and offered guidance on medication usage, potential side effects, and drug interactions. Demonstrated empathy and practical communication skills to address patient concerns and ensure optimal medication outcomes.
• Issue Resolution for CXP Team: Acted as a resource for the customer experience (CXP) team, offering timely and effective issue resolution to ensure customer satisfaction. Employed problem-solving skills and a collaborative approach to resolve customer concerns and address any challenges faced by the team.
• SLA Management for Order Confirmation: Maintained adherence to service level agreements (SLAs) for order confirmation processes. Ensured timely and accurate confirmation of customer orders, maintaining a high level of efficiency to meet customer expectations and optimize order processing.
• Zendesk Knowledge: Acquired a strong understanding and proficiency in using Zendesk, a customer service and support ticketing system. Utilized Zendesk to efficiently manage customer inquiries, track issue resolution, and maintain effective communication with customers, providing a seamless and satisfactory customer experience.
• Accounts Management: Maintained accurate and up-to-date financial records, managing accounts payable and receivable, and reconciling bank statements.
• Data Analyzing: Assisted with tax preparation and filing, providing valuable insights and recommendations to management
• Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and objectives.
• Sales and Business Development: Identify potential clients, pitch products or services, negotiate terms, and close deals to achieve sales targets.
• Office Operations: Manage and coordinate office operations, including handling incoming calls, emails, and mail.
• Data Entry and Record-Keeping: Maintain accurate records, databases, and files. Input and update data as required.
• Document Preparation: Draft, edit, and format documents, reports, and correspondence. Proofread for accuracy.