Rafey Ansari, Tier three Technical Support Engineer

Rafey Ansari

Tier three Technical Support Engineer

Pandora R&D Labs(India), Panterra networks (U.S.A).

البلد
الهند
التعليم
بكالوريوس, Science & Technology
الخبرات
12 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 7 أشهر

Tier three Technical Support Engineer في Pandora R&D Labs(India), Panterra networks (U.S.A).
  • الهند - حيدر اباد
  • أشغل هذه الوظيفة منذ يوليو 2014

Unified Communication products support, network support and voip support through emails, Instant Messenger and on-call support.

Technical Manager في Qatar Technology Group
  • قطر - الدوحة
  • مايو 2015 إلى مايو 2016

ICT/ELV Project Engineer,
Contract management, Supply Chain Management,
Business Development,
Project Management
Sales

Support/System engineer في Cenvien Technologies
  • الهند - حيدر اباد
  • نوفمبر 2012 إلى يوليو 2014

• Troubleshooting all networking problems to ensure minimum downtime and maximum availability of network.
• Preparing documents related to procedures, support information, guidelines necessary for a formal handover of operational management and support.
• Enhancing networks by making use of network activity information.
• Assisting in design & implementation of the network (LAN and troubleshooting network problems
• Suggesting improvements in operations & processes to make the system foolproof launches.
• Recognized for identifying opportunities and submitting requirements to solution providers for tactical improvements in troubleshooting guides and quick fix techniques during service disruption.

Cisco Trainer as a part-time في Netmetric Solutions and in Firewall
  • الهند - حيدر اباد
  • نوفمبر 2011 إلى أكتوبر 2012

Trainer for VOIP technology related to Cisco products.

الخلفية التعليمية

بكالوريوس, Science & Technology
  • في ECE
  • يناير 2008

2008 B.Tech in ECE Syed Hashim College of Science & Technology 60%

الثانوية العامة أو ما يعادلها, Maths and Science
  • في St Mary's Junior College
  • يناير 2003

2003 12th Maths and Science St. Mary's Junior College 83%

الثانوية العامة أو ما يعادلها,
  • في St Domnic's High School
  • يناير 2001

2001 10th St. Domnic's High School 70%

Specialties & Skills

Call Routing
CHANGE MANAGEMENT
CONFIGURATION MANAGEMENT
ENGINEER
INCIDENT MANAGEMENT
MAINTENANCE
OPERATIONS
OPERATIONS MANAGEMENT
SYSTEMS ENGINEER
TRAINING
OSPF, CME, CUCM, Unity Connection, Voice Gateways. TCP/IP
Call Manager Express

اللغات

الهندية
متوسط
الأوردو
متوسط
العربية
مبتدئ
الانجليزية
متوسط

التدريب و الشهادات

CCNP VOICE (الشهادة)
تاريخ الدورة:
August 2011
صالحة لغاية:
August 2014