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Raffi Baboukian, sales administrator

Raffi Baboukian

sales administrator·Societe Industrielle Du Levant

Lebanon

Bachelor's degree, Business, Management

Work experience

Total years of experience: 20 years, 6 months

sales administrator

April 2018 - Present

Societe Industrielle Du Levant

Lebanon

April 2018 - Present

Sales Administrator, customer service, ISO 9001 Sales process owner and TÜVRheinhald certified internal quality auditor.

Company industry:
Food & Beverage Production
Job role:
Administration

Motor Claims Officer

July 2017 - March 2018

Al Mashrek Insurance

Lebanon

July 2017 - March 2018

Company industry:
Insurance & TPA
Job role:
Purchasing and Procurement

Branch manager + projects sales executive

January 2016 - July 2017

Hakim / Mabani

Beirut, Lebanon

January 2016 - July 2017

Company industry:
Construction & Building
Job role:
Sales

Sales & Service assistant coordinator + assistant sales coordinator

April 2010 - December 2015

Java Fire Protection Sal

Beirut, Lebanon

April 2010 - December 2015

-Manage the monthly, weekly and daily programs of the sales teams. Distribution of monthly customers by regions and sales teams. (Including preparation of invoices, making inspection / installation appointments).
-Customer service & care, problem solving in case there are any.
-Meeting with customers, selling products, preparing offers, issuing certificates.
-Responsible for preparing monthly sales reports of the teams.
-Responsible of the stock of the products.

Company industry:
Safety & Environment
Job role:
Management

"Sales & Marketing"

January 2006 - March 2010

Hotam Co

Lebanon

January 2006 - March 2010

Responsible of the sales and marketing, meetings with potential customers, presentation of products.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

American University of Science and Technology

January 2010

January 2010

Bachelor's degree, Business, Management

Lebanon

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

University of Michigan

June 2008

June 2008

Diploma, English

Lebanon

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

June 2008: University of Michigan (USA) Beirut, Lebanon Certificate of Proficiency in English, Proficiency in English as a second or foreign Language

Melankton & Haig Arslanian Jemaran

January 2004

January 2004

High school or equivalent, French Baccalaureate

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

2003 - 2004: "Melankton & Haig Arslanian Jemaran" Beirut, Lebanon French Baccalaureate emphasis: Philosophy

Skills

Customer Service
Expert
Customer Service
Expert
Service Management
Expert
Service Management
Expert
Management Science
Expert
Management Science
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Value Management
Expert
Customer Value Management
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FIRE PROTECTION
Expert
FIRE PROTECTION
Expert
INSPECTION
Expert
INSPECTION
Expert
INVOICES
Expert
INVOICES
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Organizng
Expert
Organizng
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Service Management
Expert
Service Management
Expert
Management Science
Expert
Management Science
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Value Management
Expert
Customer Value Management
Expert

Languages

Arabic

Expert

Armenian

Expert

English

Expert

French

Expert

Turkish

Beginner

Training and Certifications

Certifications
Internal quality auditor ISO 9001 : 2015 QMS
Mar 2019

Hobbies and interests

Cooking
Swimming
Hiking
Dog Training
Camping
Animal rights activist
Fishing