Fitness Manager
Fitness Zone
Total years of experience :16 years, 8 Months
• Plan and assign monthly target to the team and perform accurate follow up with each trainer to ensure achieving targets.
• Perform regular one on one and staff meeting to discuss individual or team problems along with listening and offering new ideas and advices to generate more income.
• Recruit, train, supervise and develop a successful team of .Personal Trainers.
• Plan Junior Fitness Instructors monthly schedule, and allocate them specific tasks whenever required.
• Provide regular staff training (fitness, customer orientation, technics and others) to optimize their best services so they can retain their clients and attract new ones.
• Manage staff ROTA on daily basis.
• Supervise other departments’ employees such as reception and sales during “Manager on Duty” shifts.
• Ensure high level of hygiene and healthy environment by managing the cleaning staff and the maintenance department to ensure that all equipment are clean and well maintained.
• Report for the upper management on daily and monthly basis.
• Handle and resolve any complaints or incidents on to the floor.
• Maintain high level of communication and customer oriented services to ensure satisfaction of existing clients and attracting new ones.
• Make requisitions for new equipment.
• Perform regular service calls, to ensure our clients’ satisfaction.
• Motivate, monitor and provide advice on the best and safe way to perform exercises with proper form.
• Provide one to one guidance to clients to help them achieve their fitness goals.
• Select the correct set of exercises with the right sets and repetitions for a client to achieve desired results.
• Design fitness programs for weight loss/maintenance, muscle gain and rehabilitation etc.
• Track the client’s progress and accurately update their record.
• Give advices and tips on dietary programs.
• Establish and maintain a strong client base with over 70% repeat business.
• Help people with injuries achieve their desired fitness goals working in parallel on rehabilitating their injury (disc, scoliosis, ACL…).
• Acquire best practice for all exercises, by designing programs helping people achieve optimal result (fat loss, muscle and strength building, performance improvement) ensuring an injury-free workout.
• Identify all weaknesses and strength in client’s performance for optimum improvement.
• Conduct free personal training sessions for new subscribers to assess potential PT clients.
• Perform body fat analysis and fitness level diagnosis.
• Monitor and document client progress and health status with periodically checking conditioning levels.
• Maintain a high level of communication and professionalism with personal and gym clients.
• Promote a happy, safe and motivational environment for all my clients.
• Manage the whole operations in Lebanon
• Manage a team of technicians and engineers.
• Meeting with clients to present a matching offer for their needs.
• Plan, budget and document all aspects of big projects.
• Responsible for preparing and demonstrating a clear presentation for the clients meeting their requirements.
• Manage and increase the effectiveness of support services (HR, IT and Accounting), through improving each function as well as liaising between support and business functions.
• Recruit, train, supervise and evaluate technical personnel.
• Manage all network switches, routers, and other network components including installation, configuration and troubleshooting network connectivity problems.
• Administer and maintain the VOIP system with Cisco IP Phone Communicator.
• Install and configure AD, DNS and DHCP.
• Configure and support Windows Server Update Services (WSUS) environment and Key Management Services (KMS).
• Install, configure and maintain more than 55 point of sale in all company’s outstations with monitoring their connectivity from the headquarter, also creating and managing documentation related to their design and configuration.
• Resolve problems reported by more than 1500 users for local and wide area networks, personal computers, laptops, printers and networking equipment.
• Troubleshoot problems and respond to requests for enhancements regarding software (Microsoft Windows, Microsoft Office, IE, etc.), in-house company applications, hardware, network connectivity, Internet service, phone service (IP, PBX).
• Lead and supervise a team of 30 agents for IDM & Cyberia, leading ISP providers in Lebanon.
• Provide detailed training at the premises of the company.
• Analyze, monitor, and track technical support team requests until completed or reassigned.
• Follow up and troubleshoot in all the issues on daily basis in an accurate and professional manner, for more than 60, 000 clients all over Lebanon.
• Work as a second line support and assign tasks as necessary, to expedite the handling of technical problems.
• Brainstorm with team members to resolve more complex problems.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail, and in-person for users in relation with Internet Services performance.
• Team leader of 4 technicians working with all wireless machines and computer repair.
• Evaluate, install and resolve all kind of wireless and IT problems.
• Install network cabinets (Switches, Routers, Patch Panels and Wire Managers).
• Configure and install CCTV (PTZ, IP and Analogue cameras)
• Create, develop and maintain relationships with all customers.
• Configure wireless access points for more than 30 kilometers distance of different kinds with various frequencies from 2.4GHz to 4.9 GHz and 5.8 GHz (D-Link, TP-Link, Encore, LinkSYS, Zicco Max, Tranzeo…).
