Customer Support Engineer
It people
Total years of experience :13 years, 0 Months
IT people (Client - ALFUTTAIM)
Responsibilities:
•Migrating the machines in to win 7 by using the created image through SCCM.
•Installation of application and setup of all the pc’s in the same format.
•Troubleshooting the problems of related issues after migrating and completing the task.
•Trouble shooting day to day problem in Outlook (Client) taking backup of outlook pst files on local system and server, moreover, improving the performance of the outlook.
•Installed configured and troubleshooting of Office suite
•Providing Desktop Support to Users regarding the issue in os
•Software installations of MS Office, Adobe packages, Antivirus software, and updated the latest Antivirus patches and other client specific software installations.
•Troubleshooting and providing solution in assembling Hardware and Software according to the specification Identify and troubleshoot LAN problems.
•Identify, Troubleshoot the Workstation and Printer hardware.
•Scheduled shadow copies daily for backup and restoring it.
•Installation, configuration, and maintenance of antivirus.
•Well organized, Self-starter, Quick learner, Self-Motivated, Team player with analytical, technical and communication skills.
Prim access technologies (Client - Wipro)
Project description:
The project involved in windows Support.
Responsibilities:
•Installation, configuration, monitor, troubleshooting and evaluates new and existing operating system.
•provided 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software, and application) and related peripherals (Printer, scanner, PDA etc.).
•Performed installation set up, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software, and related peripherals.
•Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software.
•Responsible for the implementation, support, administration, and management of Windows 7/10 workstations.
•Perform system software and hardware maintenance, evaluate, test, and integrate upgrades to operating systems, support software and applications.
24 InfoTech (Client - Wipro)
Responsibilities:
•Fully support, configure, maintain, and upgrade corporate customer’s networks and in-house servers
•Install and integrate new server hardware and applications
•Keep an eye out for needed updates
•Support and administer third-party applications
•Ensure network security and connectivity
•Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
•Set up user accounts, permissions, and passwords
•Resolve problems reported by end user
•Define network policies and procedures
•Specify system requirements and design solutions
•Research and make recommendations on server system
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