رغد الخطيب

- Revitalized MENA profitability: Led a challenging initiative in Q2 2024 to improve regional profitability by promoting minigames and optimizing livestreaming strategies, resulting in MENA achieving positive Gross Profit in June for the first time in nearly a year.
- Boosted team morale and streamlined workflows, enhancing team efficiency and ensuring alignment with company objectives.
- Spearheaded business development initiatives, identifying and acquiring high-value clients, resulting in a significant increase in market share across the region.
- Conducted in-depth market analysis to identify emerging trends and opportunities, shaping innovative solutions to address client needs.
- Established and nurtured strategic partnerships, leading to enhanced client retention and a 20% increase in annual revenue.
- Streamlined operational processes to optimize efficiency and reduce costs, achieving a 15% improvement in resource utilization.
- Collaborated with cross-functional teams to ensure timely delivery of client projects, consistently meeting or exceeding expectations.

Experienced Content Operations team leader with expertise in tracking budgets, developing efficient workflow, and managing employees to realize operational targets. Highly skilled at creating and implementing best practices company-wide, collaborate proactively and increase revenue.

- Generate revenue and increase customer retention by conducting optimization and performance analysis, conducting events, competitions and challenges (PKs) that match the mentalities of the target audiences. (PKs revenues increasing 30% in last 4 months)
- Responsible for communicating with more than 400 agencies and 5000 broadcasters, training broadcasters and helping to improve the
quality of live streaming of broadcasters and broadcasting rate.
- Optimize existing policy for broadcasters, Supporters, Family members and more than 30 activities policies. Study policy of competitive
Apps.
- React to trends in real time to build Therabodys presence on the platform. Decrease the absence rate of participants 45% in the official
events
- Develop negotiating strategies and positions by studying the integration of new venture with company strategies and operations;
examining risks and potentials; estimating partners needs and goals.
- Create content events match with the targeted society and cutlers, prepare scripts and give trainings for Broadcasters to improve their
livestreaming experiences.

- Collaborated with cross-functional teams to ensure timely delivery of client projects, consistently meeting or exceeding expectations. o Boosted revenue by 30% through targeted content optimization strategies and performance analysis.
- Designed and executed culturally tailored events, driving audience engagement and customer loyalty.
- Developed and implemented policies for broadcasters and supporters, improving platform usability and satisfaction.
- Provided training for broadcasters, enhancing livestreaming quality and overall user experience.
- Conducted competitive analysis to refine platform strategies and maintain a competitive edge.

- Meeting clients to discuss their advertising needs.
- Working with account planners to devise a campaign that meets the clients briefand budget
- Presenting campaign ideas and costings to clients deadlines are met.
- Negotiating with clients, solving any problems. o Keeping in contact with the client at all stages of the campaign

- Familiarity with all ofers, products and trips to answer any question.
- Acknowledging and resolving customer complaints. Processing orders, forms, application and requests.
- Issuing flight tickets and reservations by Amadeus

- Meeting clients to discuss their advertising needs
- Working with account planners to devise a campaign that meets the client’s brief and budget
- Presenting campaign ideas and costings to clients
- Negotiating with clients, solving any problems and making sure deadlines are met
- Keeping in contact with the client at all stages of the campaign