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تم إلغاء حظر المستخدم بنجاح
Raghavendra Desai, IT DELIVERY MANAGER

Raghavendra Desai

IT DELIVERY MANAGER·VENTALYST BUSINESS SOLUTIONS AUSTRALIA

استراليا

بكالوريوس, Electronics and Communications

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 3 أشهر

IT DELIVERY MANAGER

يناير 2014 - حتى الآن

VENTALYST BUSINESS SOLUTIONS AUSTRALIA

يناير 2014 - حتى الآن

Lead all aspects of Service delivery - EUC, Service design, Service
catalogue, Incident/Problem/Change/Risk Managements
Lead the teams from due diligence to steady state Service Delivery phase
in Healthcare, Finance, Retail domains worth 5M & more.
Optimized work flows by reviewing the request fulfillment timelines, Supported
team SLAs and automation opportunities to improve customer experience during
On-boarding·
Conducted Process Adherence audits to measure the level of adoption of
ITIL Processes by Partners and IT Support organizations
Worked with stake holders to identify future service growth, catalog flow to
effectively plan the activities, optimize available time and resources, project
requirements to mobilize staff as required.
Responsible to Build, Operate and Transfer the key IT Service Management Process.
Lead the teams to bridge gap between Business needs and Technology
team capabilities, including co-ordination, timely delivery and governance.
Recommended use of tools and technology to enhance the level of services
and business notifications
Successfully lead the infrastructure projects including Data-center, Application
upgrades, cloud migration and End User management.
Also, drove Agile projects on Healthcare product development

الدور الوظيفي:
تكنولوجيا المعلومات

IT DELIVERY MANAGER

أغسطس 2009 - ديسمبر 2013

IBM PVT LTD

الهند

أغسطس 2009 - ديسمبر 2013

Successfully lead the teams within ITIL framework supporting customers from ANZ and
US Healthcare, Finance, Aviation, Retail domains worth 5M+ each or more.
Lead ANZ accounts including Myer, TruEnergy, EBS, ANZ.
Lead EUC teams, lean intiatives for all service lines within BU
Lead Service & Account teams to manage client value, business controls, assets,
data privacy compliance, cyber security incidents, Operation cost, quality,
productivity in coordination with Project Executive.
Lead Major incidents to transform burning accounts into Green.
Lead product development projects in healthcare, retail domains
Responsible for planning, designing, implementation, control & closure of the project.
Liaised with client's exec team to ensure engagement is on track & all milestones
are met.
Drove the Lean initiatives for successful implementation across all Global
delivery teams within APAC region.
Drove the Service Management & service fulfillment initiatives for the APAC
delivery
Drove Agile projects on Healthcare product development.
Technology used - JAVA, C++, .Net, Share Point, Salesforce, Office 365, MS
Project, Oracle, DB2, Agile Scrum, Azure, Shell scripts, SAP, AWS, DevOps.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

SERVICE DELIVERY MANAGER

مايو 2007 - مارس 2009

مايو 2007 - مارس 2009

COGNIZANT TECHNOLOGY SOLUTIONS
Successfully lead the Project teams through Due diligence, knowledge
transition, shadow delivery and steady state Service Delivery phases.
Lead Command center(CC) teams with 24X7 support
Single point of contact for all healthcare customers for CC operations.
Lead all customer escalations, Initiated service improvements.
Responsible for Incident Management, Change, Business continuity &
Risk Management.
Drove the project successfully from due diligence to steady state Service
Delivery.
Technology used - Windows, Unix, Linux, Remedy, Exchange, LAN/WAN, Oracle,
Salesforce

الدور الوظيفي:
الإدارة

SERVICE MANAGER

نوفمبر 2003 - أبريل 2007

نوفمبر 2003 - أبريل 2007

الدور الوظيفي:
الإدارة

التعليم

Gulbarga University

مارس 2020

مارس 2020

بكالوريوس، Electronics and Communications

ka

System Analysis & Design - University of Western Sydney; Local Area Networks - TAFE Sydney Trainings completed - Scrum

Gulbarga University

مارس 2020

مارس 2020

ماجستير، Electronics and Communications

ka

System Analysis & Design - University of Western Sydney; Local Area Networks - TAFE Sydney Trainings completed - Scrum

Skills

Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Offshore Project Management
Expert
Offshore Project Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Key Account Management
Expert
Key Account Management
Expert
AGILE
Expert
AGILE
Expert
DELIVERY
Expert
DELIVERY
Expert
DEVELOPMENT
Expert
DEVELOPMENT
Expert
DUE DILIGENCE
Expert
DUE DILIGENCE
Expert
FINANCE
Expert
FINANCE
Expert
ITIL
Expert
ITIL
Expert
RETAIL
Expert
RETAIL
Expert
AUTOMATION
Expert
AUTOMATION
Expert
CATALOGS
Expert
CATALOGS
Expert
MIGRATION
Expert
MIGRATION
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Offshore Project Management
Expert
Offshore Project Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Key Account Management
Expert
Key Account Management
Expert