Raghbir Singh

Work Experience

Total years of experience :12 years, 8 Months

Regional Audit head at UAE Exchange & Financial Services Ltd

India
December 2008 to June 2012

 Was Responsible for Region Punjab consisting of 25 branches and 2 Regional Offices.
 Planning, creating and executing the corporate audit plans from region perspective
 Conduct regional audits; prepare audit reports on adequacy and effectiveness for management review.
 Handling and maintaining working relationship with external auditors
 Ensure compliance to the corporate policies, procedures and guidelines and ensuring adherence to corporate security policy. Develop emergency response plan and incident response plan from regional perspective.
 Maintain relationships with law enforcement and other regulatory agencies from region perspective.
 Investigate security breaches and Implement disciplinary procedures. Conduct audits to find holes in security platform.
 Develop risk management methodology and advise the management proactively on all security related issues
 Branch benchmarking as per the assessment of its performance and compliance as per corporate standards.
 Participation in annual leadership meet’s and presenting the regional performance i.e. compliance to local/ regional policies, procedures, laws, and regulations and performance parameters
 Conduct training to new & existing employees on general operation, accounting, internal guidelines & RBI Guidelines.

Branch Head at UAE Exchange & Financial services ltd

India
November 1999 to December 2008

 Analyze business potential, conceptualize and execute innovative strategies to drive sales, augment turnover and achieve targets.
 Instrumental in establishing new branches and meeting the target of INR 5 crore and INR 4 Crore monthly turnover for Nawanshahr Branch and Hosiarpur Branch respectively during its tenure
 Specialized in planning and building of new branches for UAE Exchange in Punjab region
During this period, I have established 5 branches in region Punjab
 Monitor competitor activities and devise prompt effective counter measures.
 Enable business growth by developing and managing a network of channel partners across assigned territories.
 Evaluate partner performance and monitor channel sales and marketing activities.
 Identify, qualify and pursue business opportunities through market surveys and mapping as per targeted plans, and through lead generation.
 Regular interaction with partners in the form of training sessions and guidance sessions to accomplish set revenue and business targets.
 Ensure continuous interaction with the customer to make sure that areas of concern can be worked upon for improved service levels.
 Provide customer service in order to increase client satisfaction, encourage program growth and facilitate new product introductions.
 Monitor client relationship and program performance to meet and exceed client specifications.
 Manage and mentor operations and sales teams for accomplishments of individual and organizational goals.
 Coordinate activities for the identification of training needs of employees for upgrading their technical and soft skills.
 Create an environment that sustains and encourages high performance; motivate teams in optimizing their contribution levels.
 Dealing with banks and Government agencies for day to day activities.
 Liaising with financial institutions and Banks for facilities at favorable terms and for daily activities.
 Handling financial activities for ensuring proper utilization of monetary funds & maximum utilization of resources.
 Planning and organizing the security arrangements for all channels with view of safety of Office and its employees.
 Responsible as a branch head to ensure adherence to security policy, procedures and guidelines.
 Developing and implementing regional policies and procedures in areas such as business continuity planning, loss prevention and fraud prevention, and privacy inline to the corporate
 Oversee and coordinate security efforts across the region, including information technology, human resources, communications, legal, facilities management and other groups.
 Understanding compliance requirements from the head office and ensuring the same is implemented across branches and region without any deviations