Raghuman Feroze

Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry. Duties:
•Responding promptly to customer enquiries in person or via telephone, letter, and email, always in a professional & efficient manner.
•Using the in-house system to record necessary information and instigate actions.
•Processing orders, forms, applications and requests for information.
•Dealing efficiently with questions and queries from customers.
•Keeping up to date with all the company's products, services and procedures.
•Directing requests and unresolved issues to other colleagues.
•Maintaining up to date paper and computer based files and administrative systems.
•Promoting the company’s products and services to customers.
•Handling objections professionally.