Software Renewal Specialist
Saudi Business Machines - SBM
Total des années d'expérience :7 years, 6 Mois
-Handling Sales of IBM Software Subscriptions And Support Licences.
-Working with Account Managers to maintain and expand SBM's customer footprint.
-Managing Internal Communications with Brand Leaders and Account Managers in all Matters relating to SW renewals.
-Escalate customer questions and issues to the appropriate support teams within SBM and IBM support teams through SalesForce and oversee the project through to conclusion.
-Evolving strategies on generating revenue from license renewal.
-Managed bid teams and inputs from a variety of stakeholders, involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.
-Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer.
-Contributing to the written proposal - both in terms of content and presentation (such as preparation of a management summary).
-Ensure timely delivery of compliant and commercially sound bids.
-Company Representative on Etimad Platform, the focal point of contact with customers.
Front desk emplyee.
-Customer care: Rescheduling classes, Registering new clients.
-Call center.
-Managing inventory.
-Selling merchandise.
- Implementing and handling department surveys
- Handling telemarketing and customers inquiries
- Handling exhibitions contracts and sponsorship related matters
German Language Course A2.1