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Raheel Fareed, IT Support Engineer

Raheel Fareed

IT Support Engineer·Supportwave Riyadh–

Saudi Arabia

Master's degree, Information Technology

Work experience

Total years of experience: 11 years, 2 months

IT Support Engineer

February 2026 - Present

Supportwave Riyadh–

Riyadh, Saudi Arabia

February 2026 - Present

• Provided IT Support and NOC coverage as a temporary replacement for a Baxter employee.
• Monitored network infrastructure, servers, and connectivity systems to ensure continuous
service availability.
• Responded to system alerts, managed incidents, and performed troubleshooting for
network and user-related issues.
• Delivered hardware and software support to end users, minimizing downtime and ensuring
operational continuity.
• Assisted with account management, user access provisioning, and system permissions
management.
• Ensured stable IT operations through proactive monitoring and rapid issue resolution in
line with SLA requirements.
Company industry:
Medical & Healthcare Equipment
Job role:
Information Technology

it engineer

September 2025 - Present

Emaar - Saudi Arabia

Riyadh, Saudi Arabia

September 2025 - Present

Managed and maintained IT infrastructure (servers, networks, user systems) across
head office and project sites.
• Provided technical support to engineers, managers, and staff, ensuring smooth daily
operations with minimal downtime.
• Implemented and supported construction-related software (AutoCAD, Revit, Primavera,
ERP systems).
• Oversaw CCTV, access control, and communication systems for offices and construction
sites.
• Ensured IT security by managing firewalls, antivirus, and user access controls.
Company industry:
Construction & Building
Job role:
Construction and Building

IT Engineer

September 2025 - Present

Saudi Emar Riyadh– Saudia Arbia

Riyadh, Saudi Arabia

September 2025 - Present

• Managed and maintained IT infrastructure (servers, networks, user systems) across
head office and project sites.
• Provided technical support to engineers, managers, and staff, ensuring smooth daily
operations with minimal downtime.
• Implemented and supported construction-related software (AutoCAD, Revit, Primavera,
ERP systems).
• Oversaw CCTV, access control, and communication systems for offices and construction
sites.
◦ Ensured IT security by managing firewalls, antivirus, and user access controls.
Company industry:
Construction & Building
Job role:
Engineering

IT Support Officer

April 2022 - April 2025

NESPAK House

Lahore, Pakistan

April 2022 - April 2025

• Managed daily IT infrastructure operations, ensuring smooth functioning of routers,
switches, firewalls, and VPNs with 99.9% uptime.
• Administered and optimized AWS cloud resources (EC2, S3, VPC, IAM) to support
business continuity.
• Configured and maintained Windows Servers, applied security patches, and automated
maintenance tasks.
• Provided IT support for remote employees via VPN and remote desktop tools.
• Designed secure network configurations using VLANs and VPNs for branch offices.
• Monitored network and cloud performance using PRTG and AWS CloudWatch, resolving
issues proactively.
• Reduced troubleshooting time by 20% by streamlining technical support processes.
Company industry:
General Engineering Consultancy
Job role:
Information Technology

it support officer

April 2022 - February 2025

Nespak

Lahore, Pakistan

April 2022 - February 2025

Company industry:
Business Consultancy Services
Job role:
Information Technology

IT Technician

December 2014 - April 2022

Nespak

Lahore, Pakistan

December 2014 - April 2022

Company industry:
Construction & Building
Job role:
Information Technology

IT Technician

December 2014 - March 2022

NESPAK House

Lahore, Pakistan

December 2014 - March 2022

• Provided daily IT support for all NESPAK divisions, including system, network, and
hardware troubleshooting.
• Installed and configured computer systems, printers, scanners, and network devices.
• Managed IT inventory, procurement verification, and quality assurance of hardware.
• Maintained employee records in the MIS system and provided technical assistance
during updates.
• Handled routine IT infrastructure support and office IT operations.
Company industry:
General Engineering Consultancy
Job role:
Maintenance, Repair, and Technician

Education

Superior Institutions Of Science And Technology

January 2022

January 2022

Master's degree, Information Technology

Pakistan

Master Information Technology from superior university Lahore Pakistan
View attachment

Superior University

December 2021

December 2021

Master's degree, Information Technology

Pakistan

Skills

Cloud Computing
Expert
Cloud Computing
Expert
Network Configuration
Expert
Network Configuration
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Remote Support
Expert
Remote Support
Expert
Troubleshooting
Expert
Troubleshooting
Expert
office 365
Expert
office 365
Expert
hardware support
Expert
hardware support
Expert
Network Management
Intermediate
Network Management
Intermediate
server management
Expert
server management
Expert
Installation
Expert
Installation
Expert
Desktop Support
Expert
Desktop Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
cloud computing
Intermediate
cloud computing
Intermediate
IT support
Expert
IT support
Expert
AWS
Intermediate
AWS
Intermediate
Technical Support
Expert
Technical Support
Expert
Hardware
Expert
Hardware
Expert
IT Technical Support
Expert
IT Technical Support
Expert
AMAZON S3
Intermediate
AMAZON S3
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
AMAZON ELASTIC COMPUTE CLOUD
Intermediate
AMAZON ELASTIC COMPUTE CLOUD
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Social profiles

Personal Website
Personal Website
raheelfareed.my.canva.site/

Languages

English

Intermediate

Urdu

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
Linux Essentials
Google IT Support Professional Certificate
AWS Certified Solutions Architect – Associate – Amazon Web Services
Cisco Certified Network Associate (CCNA)
CCNA (Cisco certified Network Associate)
Oct 2024
Show credentials
AWS SOLUTION Architecture
Oct 2024
Show credentials

Hobbies and interests

Coin collection Gaming