CIO (Chief Information Officer)
MAF Technologies LLC
Total years of experience :21 years, 2 Months
• Responsible for a number of roles and projects in the organization.
• Responsible for all executive decisions including the creation of new IT systems, products, purchase equipments, recruitment of professionals & development of policies & strategies in the company.
• Establish IT departmental goals & objectives.
• Lead all the Websites, Portals, Mobile Apps, CCTV, and Software Development related projects.
• Managing assignments & performances reviews of the employees.
• Responsible for giving tasks & assignments to the managers & technical team to complete the project.
• Define SOPs for seamless operations.
• Identify user needs and resolve problems
• Act like a bridge between IT and business through communication to reach the goals.
• Supervises all the Websites, Portals & Mobile Apps related projects.
• Coordination with the external users / clients and the technical team as per the project needs & requirements.
• Ensuring & analyzing the basic structures & designs of the Websites & Mobile apps.
• Managing & coordinating with the Web & App development team to develop the new products.
• Liaison with the users & clients to finalize the project documents before and after the completion of project.
• Task assignments & performances reviews of the team.
• Manage in house testing, UAT & Quality assurance of the project.
• Provide different IT solutions to external users & clients.
• Client end technical support to finalize the project & to develop the products.
May 2007 - Present: Adamjee Insurance Company (Pvt) Ltd
Manager Information System
• Reviewing the current system architecture & re-developing the process.
• Working on the different Master Setups of the core application.
• Analyzing, designing & developing policies procedures for seamless operations.
• Upgrade system performance & redesigning for focused function areas.
• Ensuring the integrity of the client related data.
• Asses Business & Marketing departments in development of new products.
• Liaison with vendor for the finalization of FS documents & UAT.
• Gap identification & building workflow charts and diagrams.
• Management of software development team, task assignment & performance reviews.
• Analysis and Design of customer transactions through all front-end channels to the backend
Systems.
• Perform in house testing, Quality Assurance & Software documentation on finish products.
• Integration of interfaces with Core Application.
• Manage hands on training session for all branches and in house testing.
• Supervise Deployments of upgrade version of application in pilot branches & perform reviews.
• Supervise & lead all web based interfaces.
• Support Operations.
Leading different teams and Projects to meet the deadlines that were given by the Management.
October 2005 - January 2007: Abbey National Bank, Bradford (UK)
Customer Administrator (Full Time)
• Worked in team Environment.
• Provided admin support in different client cases inside a busy banking environment
• Documentation of Customer complaints and Mortgage questioners
• Filling customer's data and manage tracking of records for client solution
• Dealing in customer complaints and customer case setups
(Creating and finalizing customers complaint accounts)
•≅≅≅Customer support and services.
• Worked on different banking tools and software, having hands on experience on CMS (customer management systems), Staff ware and Tran search.
October 2003 - July 2005: Hull Royal Infirmary Hospital, Hull (UK)
Admin Support / Clerical Work
• Worked as on individual basis in an infirmary environment to support administrative work.
• Creating meeting invitation for different consultants, doctors and nurses throughout the UK
• Worked on Patient's appointments and medical reports on the basis of Audio Dictation
• Supporting admin site by taking part in different kind of clerical works.
Feb 2003 - June 2003: Standard Chartered Bank, Karachi, Pakistan
Business Development Executive (BDE) / Customer services
• Worked in Team environment within a bank premises
• Dealing in Customer services and Car Financing
• Quoting car prices, visiting car showrooms and dealing with customer queries
• Provide financial solutions to customers to invest in CFS (Car financing Scheme)
August 1999 - March 2000: Web Saints Computers
Administrative Manager
• Worked in Team Environment to provide web solutions for clients
• Designing website and portals by using different graphic software and tools
• Dealing with different ISP (Internet Service Providers)
• Dealing in computer Software and hardware.
• Customer Support regarding IT solutions
• Admin support
\[Skills\]
• Specialized in Customer Services and Admin Support within Banking and Office Environment
• Sound Knowledge of E commerce and M Commerce
•≅≅≅≅Sound Knowledge of Insurance business procedures (Underwriting & Claims etc)
• Web Development: (HTML, DHTML, Flash, Adobe Photoshop 7, Java Script etc)
≅≅≅≅≅≅≅≅≅≅≅≅≅≅≅≅•≅≅≅≅Sound Knowledge of PL/SQL and Toad on Query Level.
≅≅≅≅≅≅≅≅≅≅≅≅≅≅≅≅•≅≅≅≅μS Visio & MS Project.
• Project Management and Team leading.
•≅≅≅≅Presentations and Trainings.
\[Professional Projects\]
1 Developed Company's Websites
• Worked as a Web team lead and developed both English and Urdu Websites of the company while coordinating with the designers, developers & Marketing team to achieve the timelines.
• Successfully developed the online portal for the Employees including the online documents, department or the company policies & official forms etc.
2 Merimen (Online Claims Web portal)
• Worked as a leader of this project and successfully deployed the Online Claims Portal in almost 8 different divisions and 15 Surveyors of the company in Pakistan.
• Coordinated with all the internal users and upper management of the company for their needs and requirements and asked the Vendor or a technical team for any new development.
• The branch and division users were given the same interface of the portal to create the paperless environment and it was also successfully deployed at the Surveyor end.
• Tested the Portal in the Test environment first and successfully done its UAT with the help of internal branch users and implemented in the Live area later on after having the final approval by the management.
• Used the Master setups of the Portal to modify, add or remove the data as per the users and management needs and requirements.
3 Premia ERP Application:
• Worked as a Manager ERP application.
• Managed the Company's Client Portfolio in the application from the backend and frontend channel.
• Successfully worked on all the Master setups of the Premia application while using the frontend and backend channels included all the modification tasks. Also involved in giving support to all branch and division users.
• Worked on the data cleansing activity project with the Internal Auditors and Sales team to ensure the integrity of the data (Wrongly created, uploaded, entered or duplication etc)
• Successfully done the Data Migration activity from one interface of the application GIS (General Information system) to another Premia for almost 9 divisions of the company. The task was to migrate all the customers, garages, surveyors, agents, suppliers, hospitals and policies related data in the core Premia application.
• Successfully done the different Training sessions, In house trainings and UAT for the internal branch and division users.
• Defined and uploaded the agency commission rates in the application through backend decided by the management.
• Leading the Quality Assurance team to verify the Patches, Scripts and Procedures including Functional Testing if any changes done in forms level. Coordinated with the Vendor (3i Infotech) also for the Issues resolution and if any change or modification required by management.
4 Web Portals for Suzuki & Honda Dealers
• Worked on the Web Portals with the coordination of our Motor Department members.
• Two interfaces used by the department members and the showroom dealers of Suzuki and Honda.
• Used the frontend and backend channels for any modification or change if requested by the department.
• Involved in giving support operations to all internal users.
MSc in Information Technology in E-Commerce (ITEC) December 2005
University Of Bradford, United Kingdom. (UK) http://www.brad.ac.uk Bs in Computer Science. November 2002
Preston Institute of Technology, Karachi, Pakistan http://www.prestonpak.edu.pk