Project manager
ixpert enteractive solution
مجموع سنوات الخبرة :27 years, 4 أشهر
Busnuss development, business outsourcing, Software development (ERP)
MODE Holdings, Mobile Banking Apps (Zain Wallet) provides individuals (banked & unbanked) access to financial services though Mobile Phone,
Project:
• Projects Involved in configuration/installation of Data Centers and upgrading the Secured Network .
• Maintained a High Level Architectural view of the Server and Network component environment and provided technical input in planning, estimating and design of systems/projects
• Played an important role in maintaining security guidelines, project management, and service delivery, strategic planning and negotiating with the vendors for cost effective purchase of services.
• Maintained business relationships with Buyers contracts & service providers
• Prepared Reports and presentations as required by the Principal’s program/application deliverable
• Actively participated in requirements workshops and produced & review high level designs
• Reviewed specifications for the procurement of 3rd party specialist services and coordinated the technical aspects of Solution implementation activities
• Reviewed Operational/Support documentation and other documentation; identified, documented and managed Risks & Issues
Technical:
Spearheaded industry best practice enhancements through the implementation of ITIL methodologies; continued to consult with management on long-term visions from a global perspective including SMS/Email alerts for SLA monitoring
• Systems: VMware vSphere 5, Exsi Server, Domain Controllers 2k3 /2k8 Server’s, MS SQL Server, Oracle11g, Exchange Server 2007/10. Files & Documentation Server, Blackberry Servers, Trend Micro Antivirus Server, Accounting & Finance App Server, Wire Less Network LAN, Printers, etc, all of this well managed with Secured Internal Developed Policies with continual review and improvement’s.
• Oracle 11g Database Administration and Redundant Strategic Plan. Backup Plans, Monitor & Control Network and Systems alert and warning, status update
• Juniper Firewall SSG140/SRX240: Deploying Zones, virtual Routers, Interface Modes, Policies, IPSEC VPN :Site-to-Site, Policy-Based, Route-Based VPNs, Configuring System Services, Juniper Policy Components, Defining Zones, Address Book Entries, Services, Juniper NAT, Source NAT, Policy-Based Source NAT, Attack Detection and Defense, IDS and UTM.
• Juniper Secure Access (SA)/SSL VPN 2500 Appliances: Deploy granular, cost-effective remote network access, as well as intranet security and business continuity for disaster or emergency. Configuring access to corporate resources and applications from any endpoint device over the Web
• Cisco 5520 ASA Security Appliances: Address Translation, Access Control, and and Policy Implementation: Modular policy, protocols, Data Applications, VPN: IPSec Site-to-Site, clientless, Remote access server Tools: Adaptive Security Device Manager (ASDM) Cisco Security Manager (CSM) use to manage the security policies on multiple security appliances.
Assistant Manager
• Actively involved in manage project execution, monitoring & updating projects, and delivering projects within the scheduled SLA
• Communicated with the clients and engaged with few Bahrain Govt. Organizations for seamless project execution
• Pivotal in establishing Data Center for MODE
Lead - Managed Services
Reporting to VP/Director
• Accountable for managing the entire IT infrastructure and assessing the requirement for software development projects of Oakton India & Australia
• Implemented Sonic wall 3060 with Site to site VPN, Global VPN Clients, Multiple LAN, and width management with Firewall Policy, VLAN's on HP Procure Switch, untangled Server for Content Filtering, VMware EXS server and Avocent KVM over IP Switch
• Monitored Symantec Backup Exec 11d and 12 with SQL Server 2005 and SharePoint portal Agents, Symantec (CDP) Continuo's Data Protection Server
• Implemented HP Quality Testing Center, Windows 2003 Server R2, (DC, AD, FILE Server Resource Manager, Print Server, Terminal Server), Windows SQL 2005 Server (1 Processor Licenses, Visual studio 2005, 2008, VS TFS (Team foundation Server) 2005, 2008, Windows XP Pro, Windows Vista Business Enterprise Edition, Windows Virtual Server 2005, VM ware server, workstations, Symantec Antivirus Enterprise Edition 10, Firewall Client, Symantec Endpoint Protection
• Supervised internal infrastructure management and IT support
• Negotiated and coordinated with the Vendors for Software, Technical and Project Requirements i.e. DELL, Microsoft, HP, Exceed
• Directed end-to-end support for all the projects like GE Money Support, GE Money Development, Tenix NOVA (Delivery System), Lend lease Project
Senior Executive Operations
• Accountable for providing end-to-end technical support for projects like Arrow UBS (United Bank of Swaziland), SUNTURST, NT from operation level
• Provided Systems & Network Infrastructure Support, Applications Support and analysed users’ requirement as per business needs
• Involved in process documentation and prepared monthly reports for the clients
• Responsible of all IT Infrastructure & IT services, Support Servers, Workstations-win 2003, linux servers and Networks, Routers, passport 7480, iplc
• Planning and requirements for all Applications for the business.
• Design and implement architecture and infrastructure solutions based on analysis of business requirements
• Lead the detailed design and build of the architecture components using a structured methodology
• Directs the creation, execution and documentation of tests to ensure that the architecture and infrastructure meets user and technical requirements
• Assists in planning and managing a project
• Deliver information effectively to clients through documentation and presentations
• Build and maintains client relationships
DELL Computer International Services, Hyderabad Mar 2003 - Apr 2004
Telecom Lead
• Successfully managed around 1900 users involved in Call-center Operation for various Projects like ABU CC, DFS, EBox-Nordics/Benelux, US/Canada Tech Support/Collections, EMEA Sales/CC/Tech Support Americas/ANZ Collections
• Maintained internal LAN, WAN, PABX, PABX peripherals, and Server equipments as well as Data Center infrastructure including cables systems, and all workstations and printers for the Dell India and Dell International Services Offices
• Provided day-to-day IT support including administration, system maintenance, system backup, end user support in the areas of Exchange, File and Print Services, SMS, Proxy, Domain, DNS, DHCP, workstations, ACD, PABX, Voice mail, ACD/PABX management and reporting systems, etc.
• Played an important role in driving organizational processes & programs towards 1900 Agents; implemented & maintained network operations along with a team of 10 members
• Provided end user support to internal and regional in Dell India and Dell International Services; effectively handled complaints to achieve a excellent Internal Customer Satisfaction
• Provided effective support horizontally & vertically across AP-IT & US-IT for any cross-regional activities to benefit Dell India, Dell International Services, or any other Dell office
• Analyzed, tracked and solved trouble-tickets within the SLA
• Successful completed installation & commissioning of Dell Network and System over DS3 (45Mb steam) link, Voice over IP integration network using three Nortel Passport 7408's Mux connectivity to US, EMEA and AVAYA S8700 VOIP Switch, Solaris OS, CISCO Catalyst 6509 MSFC's and Dell Switch's for powerful internetworking with Giga Byte Switch's On Optical fiber Backbone; supported separate VLAN's for Data and Voice Traffic
Job Profile:
* Designing and implementation of project in accordance with customer satisfaction.
* Providing Consultancy for right and cost effective solutions of Customer needs.
* Adopting viable methodology in process of versatile developing network systems.
* Effective management and administrator of corporate office networking operations.
Achievements:
* Successful installation & Commissioning of
Integrated Network’s(Cisco, Microsoft, Nortel)
* Gained Confident in Nortel Passport and Meridian switch’s.
* Providing complete customer satisfaction, Gained complete product knowledge
* Achieved experience in Call Center developments.
Nortel Expertise:
Implementation of Nortel Passport 4455, 6400, 7480 series (MUX) and Integration with Nortel Meridian 11C Switch and Cisco Router over Frame Relay(Fr).
Nortel Multi Services Switch (PASSPORT-MUX)
•Install and configure of New DPN Networks. i.e, 4400, 6400, 7480
•Upgrading Software, configuring various Functional processors (Fp) and (Cp)
•Configuring V.35 card characteristics, Trunks, Routing parameters
•Voice Services of all E1MVPe CARDS, FRUNI , IPIFR Parameters
•Creating Channels and Voice Parameters respectively.
Nortel Router Configuration
* Install BayRS software on a Nortel Networks router and configuration using Site Manager
*Call Centers:
Gained Confidence in implementation and commissioning of Technologies i.e. CTI, IVR, ACD, Web interface.
CRM Software and Dialer :
Stratasoft CRM implementation for Dialer and
Agents desktop .
Call Centers Implimented:
1. M/s Vishnu Solutions Pvt Ltd (Calcutta )
2. M/s Global- e Services Pvt Ltd, Kandivali (E)Mumbai.
3. M/s Industele Pvt Ltd, Vashi, Mahape, Mumbai.
4. M/s Bizibi Infotech Pvt, Ltd. Kusumpti, Shimla.
5. M/s Srimata Pvt, Ltd, Hyderabad.
Bangladesh Project: (1 month)ICDDR.B
\[2\] Project: M/S SESAGOA Ltd
\[3\] Project: VPN Network for Nokia Ltd
\[4\] Project: Dr Reddy's Lab
\[5\] W.H.O
Job Profile:
-Installing and commissioning of APSWAN Network
-Administration and Design of SNC & DNC Tellab (Mux) Networks- Admin Intranet network applications on Windows NT Env.- Handling Technicalities by monitoring NMS- Config new Tellabs Mux Subsystem & Modules on PPP protocol.-Config Cisco Routers, Switch’s, Access server, RAS, Tellabs & RAD modems Configuration & Maintenance of Microsoft Technology Servers- Sybase Database System Backup for (Tellabs MARTISDXX) Mux Object Server.- Monitoring 2 Mb links status Fault Management reports of MUX, Router & Rem Link
- Monitoring NMS for management of Video Conference (MCU)Equipment CODEC
Achievements:
• Successful installation & Commissioning of 'Andhra Pradesh StateWide Area Network'
• Participation in range trails in order to acquire TEC approval.
• Providing complete customer satisfaction, Gained complete product knowledge
• Gained complete TEllABS & CISCO System Integration and Testing, planning.
CISCO Routers:
• Installation and config of CISCO 7206, 3640, 2500 Series Routers.• Config Serial, Fast Ethernet, ISDN/BRI, ISDN/PRI(Chan E1), Sync/Async ports
•Config of Routed Protocols IP, IPX, Routing Protocols RIP, IGRP, EIGRP, OSPF
•Enabling Static and Dynamic routing, Access list
•Installing, Config of PIX firewall 520
Config Catalyst Switches 2900, 1900 Series.
•Installing & Config Cisco works 6.0
Tellabs MARTISDXX (MUX) Internetworking
Equipment
• Design, Installation and Config of Tellabs MARTISDXX (512mb) module..
• Mapping 2MB, 8 MB PDH Trunks. Point to Point, MUAP circuits 1.2kbps-8Mbps.
• Creating Backup Trunks, Circuit Rerouting for voice, video and data • MARTISDXX NMS Server, Workstation on OS/2• Creating voice circuits (E&M with ADPCM)using 64, 32, 24, 16Kbps/FXO&FXS • V.35, RS-232, G.703 framing standard (E1)and CAS & CCS • Routing the framed slots 2MB, 8MB Expanding N/W Nodes • Network Synchronization and future expansion Technologies are PDH, SDH, ATM, FR, HDLC
Job Profile: Wireless Systems:
• Development of MARR Systems (Testing Card and System level)• RF Component Testing i.e. Duplexers . • 2/15 & 4/36 MARR, UHF Communication system card and system wise testing
• Software Development for Automation of testing and test reports generation for 2/15 & 4/36 MARR UHF, Trunk Radio Communication System Using IBASIC software for RF Comm. Test Set HP8920 for testing UHF Radios.
Satcom: * Developing and Testing of the products for Remote Sensing Data Reception applications
based on Technology transfer from NRSA Hyderabad.
* Multimission Digital Data Demodulator (QPSK) * Multiple Bit Synchronizer.* Multifunction Simulation. * UP/DN Converters, C Band for VSAT 5845-6425 MHz/
Microwave:-Developing and testing of satellite terminal 2GHz Transceiver -Hybrid couplers using STRIPLINE COUPLER -Cellular Base Stations around the world Power divider/Combiners
Networking:
•Administrating LAN (Windows NT). • Troubleshooting Hardware.• Taking Daily Backup.
Achievements:
- Developing, Testing, Application in Communications and Data Networks
- Development process in Wireless technology UHF, Microwave
- Satellite (VSAT) terminal and Data Hand Held terminal.- Developing, testing and application.
- Digital Communications equipment, RF design based processing.
- Sub-system to system integration in telecommunications & Wireless.
- Gained knowledge in handling of RF Test Set, Digital signal processor, Spectrum analyzer equipment's
