Manager of relationships and sales team in SME department at
Bupa Arabia
Total years of experience :15 years, 10 Months
Control and manage the team of 14 members; overseeing their day-to-day work, leading, motivating and coaching relationship
officers in order to achieve the assigned target 85% customers retention
Ensure that the team is fully briefed on all the company’s objectives and enforce conformity with the adjustment and reformation
Managing customers claims and Portfolio analysis
Develop talents and people growth
Undertake any other appropriate duties as necessary as.
participating in the department projects and providing support to other business areas when required
Take appropriate actions needed to deliver outstanding services and care to customers
Maintain regular and punctual attendance
Control a team of 3 members; overseeing their day-to-day work, leading, motivating and coaching relationship officers in order to achieve the assigned target.
Work on achieving both my own sales target and team target.
Managing customer experience and satisfaction level.
Achieve assigned sales target; decrease retail lapsing and
improve credit control policy and customers experience, ensure
100% of monthly greeting calls to all customers to assure 0%
customer complaint
Achieve assigned sales target; decrease retail lapsing and
improve credit control policy and customers experience, ensure
100% of monthly greeting calls to all customers to assure 0%
customer complaint