Service desk analyst
UGL
مجموع سنوات الخبرة :6 years, 11 أشهر
Worked in UGL as a desktop support engineer or Service desk analyst since Sep 2011 to Dec 2013.
Responsibilities:
✓ IT Helpdesk support through phone, Remote and Email etc.
✓ Providing technical support over the phone to all non IT users
✓ Providing technical support for Installing, Configuring and troubleshooting lotus notes.
✓ Installing, Configuring and troubleshooting MS outlook 2007, 2010 using POP3 account.
✓ Installing, Configuring and troubleshooting of windows xp, Vista and windows 7.
✓ Providing technical assistance for network related issues.
✓ Assigning Icare service request to individual departments, desktops, network and application team to resolved it locally.
✓ Asset management of desktops, laptops and printers.
✓ Logging a case to vendors in case of hardware issues with desktops, laptops and printers to the local vendors.
Worked In Accel IT Services Pvt Ltd as a Senior Technical Engineer since June 2010 to April 2011
Responsibilities:
✓ Handling Desktop Escalated calls.
✓ Assigning calls to the IT engg's who are on field
✓ Interacting with escalation calls from the clients regarding issues with our L1 Engg.
✓ Sending daily, weekly and monthly reports to the respective managers.
✓ Giving on field training to the desktop support engg's
✓ Working on customer satisfaction survey for escalated calls from the client.
Since 2007 to September 2010
RESPONSIBILITIES: ✓ Installation of win 98, ME, 2000, XP, Vista, server2000 and 2003.
✓ Managing Email server (Creating Users-mail ID, s, Deleting and Modifying)
✓ Configuring E-mail Client Like outlook express, outlook2003 and 2007 using pop3 email server
✓ Maintenance of computer desktop / laptop and resolving any issues related to it.
✓ Accessing Remote systems for troubleshooting of software problems.
✓ Installation of antivirus, updating, scanning.
✓ Resolving hardware, software and networking related issues and queries.
✓ Managing users E-mail ID's (mail server), network Connectivity, Interconnectivity, and EPBABX
✓ Maintaining Domain Registration of our in company in net4domain.
✓ Troubleshooting, Installation, Configuration and overall maintenance of LAN,
✓ Maintenance of printer, fax and UPS.
✓ R-connect Troubleshooting, Installation and Configuration.
✓ Helping user for doing e-mail blast using e-storm software
✓ Co-ordinating with vendors and resolving the hardware and payment related Queries.
Worked in Beehive InfoTech as Senior Technical Support Engineer from August 2009 to June 2010.
Responsibilities:
✓ Maintenance & troubleshooting of computer desktop / laptop.
✓ Managing the email server
✓ Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department.
✓ Maintenance of networking systems.
Worked As a Senior Executive-IT Infra In Kestone IMS Pvt Ltd from Sep 2007 to August 2009
✓ Troubleshooting of Faulty Systems.
✓ Configuring E-mail Client Like outlook express, outlook2003 and outlook 2007
✓ Backing up the Data.
✓ Creating, Cloning and Restoring images using GHOST software
Worked as a Customer support Engg in Taurus Technologies from October 2006 To August 2007
RESPONSIBILITIES: ✓ Installation of operating systems such as win 98, 2000, XP, 2000&2003 server,
✓ Installation and up gradation of Hardware & Software's