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Rahmeh Amer, Customer Service Representative

Rahmeh Amer

Customer Service Representative·Commercial bank of Qatar

Jordan

Bachelor's degree, Management information system

Work experience

Total years of experience: 8 years, 6 months

Customer Service Representative

January 2018 - September 2021

Commercial bank of Qatar

Doha, Qatar

January 2018 - September 2021

Provide excellent customer service
Solve customers issues and follow up their requests
Increase the branch sales by searching for new customers opportunities
Market the bank products
Handle the fraud cases and raise disputes to other departments
Online banking and internet banking experience

Company industry:
Banking
Job role:
Banking

Senior quality assurance

May 2014 - November 2016

Wysada. Com

Amman, Jordan

May 2014 - November 2016

Assure all campaigns are produced on time.. Upload to the content management system per campaign schedule using company uploading system
Maintaining the the quality of data, specifications
Acheuve zero data error and review the writers descriptions before uploading
Team leadership, review the content team works and ask them to fix any mistake in both Arabic and English languages

Company industry:
Home & Office Furniture
Job role:
Community Services

E commerce officer

March 2012 - April 2014

Khodarji. Com

Amman, Jordan

March 2012 - April 2014

Uploading items to the company website.. Preventing mistakes in the website appearance
Answer the customers queries and provide the perfect service to them

Company industry:
Personal Services
Job role:
Community Services

Education

The University Of Jordan

June 2011

June 2011

Bachelor's degree, Management information system

Jordan

GPA (point): 3.1 out of 4

GPA (point): 3.1 out of 4

Very Good degree 3.1 out of 4 Mis study is mainly automate the business to get the maximum benefit from it

Abu alia school

September 2007

September 2007

High school or equivalent, Literature

Jordan

GPA (percentage): 97%

GPA (percentage): 97%

Skills

Customer Support

Expert

Retail Banking

Expert

e Commerce Product and Operation Management

Expert

Quality Assurance

Expert

Customer Care

Expert

Work under pressure, teamwork, fast learning, build good relationships with the clients

Expert

fraud handling

Expert

e commerce

Expert

welcome customers

Expert

retail banking services

Intermediate

Microsoft office

Intermediate

leadership skills

Intermediate

quality assurance

Expert

Customer Support

Expert

Retail Banking

Expert

e Commerce Product and Operation Management

Expert

Quality Assurance

Expert

Customer Care

Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
Anti money laundering
Commercial bank of Qatar
Keyboarding
Sight and sound

Hobbies and interests

building new relationships
Reading