Sr. Manager - Talent & Performance
FIRSTSOURCE SOLUTIONS LTD
Total des années d'expérience :11 years, 1 Mois
Led the creation of a new global PMS philosophy, process and policy with Total Rewards, L&D and BUs. Gathered employee feedback on performance management initiatives through surveys, focus groups, and interviews. Implemented the PMS module on SAP SuccessFactors based on lean principles and continuous feedback, enhancing transparency, trust, and accountability in line with industry standards. Values Project: Developed and implemented a strategy for incorporating new company values into FirstSource. This included conducting interviews and focus group discussions across four GEOs, analyzing results, and designing a tiered training program to introduce the new values. Led the development of strategic business practices that significantly improved team productivity and individual performance Talent Reviews and Development : Facilitated Talent Reviews for the management cadre employees alongside HRBPs across 4 GEOs with focus on promotions, succession planning and talent conversations Boosted organizational performance and increased successor coverage by 12% through strategic interventions for succession planning. Utilized analytical skills to develop effective performance management systems and talent management strategies. First Time Manager Program : Collaborated with L&D team and BUs for the design of FTM program for new TLs that includes, webinars, yammer engagement, skill based guides and structured trainings Subsequent engagement survey scores across areas communication, feedback and development have increased by 8% Improved adoption and usage of PMS tool Frontline staf across verticals across BUs via tool promotion sessions, multi-touch trainings and reinforcement comms, reporting and analytics Collaborated with GEO HRs & Capability Development teams to identify opportunities and gaps in the feedback and coaching value chain in the operations vertical Introduced Power BI to publish reports on usage of PMS tool across BUs leading to heightened feedback and coverage M&A Transitions: Aided in integrating a new entity into FirstSources workflow, including job standardization, mapping, and introduction to PMS philosophy and procedures. Job Highlight: Championed a MS Teams-based knowledge sharing initiative, modeled after social media engagement, across the HR organization. This prompted open dialogues and personal learning exchanges on diverse topics, earning commendation from the APAC HR GEO Leader during FY21 Talent Review. Received an award in the best-new comer category for FY20-21 Corporate Awards.
Honeywell Technology Solutions Lab Pvt. Ltd Achievements/Tasks : Talent and Succession : Consulted and facilitated talent discussions with vertical leads around matters such as performance, capability enhancement, workforce management and attrition Functional Transformation and Change Management: Established an Analytics vertical in the Financial Planning and Analysis Organization, scaling up to 60 members. Collaborated with legal and C&B to devise retention contracts. Provided exceptional HR support while managing talent acquisition and performance processes Developed a leadership program for senior management using HOGANs psychometric tools, personal branding and mentoring techniques. Established an in-house analytics training program with external institutes and organized related campus recruitments. Hiring : Collaborated with the TA team for trouble-shooting and closure of requisitions ensuring we met the shared Org. goal of low Time to fill and time to join metrics - avg. of 40 days Conducted interviews and assessments for various GFC HR Metrics verticals during campus hiring in Bangalore, Madurai, and Pune. Managed National Engagement Metrics such as women in leadership, time to fill, manager satisfaction scores, and attrition rates. Leveraged Human Resource expertise to develop and implement talent management strategies, leading to a 20% increase in employee retention
Hiring and Onboarding : Responsible for ensuring optimum headcount of Branch Staff - Frontline Executives and Sales managers - as per hiring norms Created and identified channels for hiring via vendors, contract companies and campus-hiring Performance Management : Re-designed the induction process and policy for front line executives and improved confirmation rates by 10% over two years Introduced 14-day, 90 day and 180 day reviews during probation Created development plans with front line associates and area managers in line with branch strategy Field Work: Regularly visited South Indian markets to enhance comprehension of R&R programs and company policies. Identified training needs of sales staff and managers, reporting findings at branch and national reviews. Program Management : Organize and support various rewards and recognition programs run at a branch as well as corporate level Introduced Manager Effectiveness initiatives, trainings and connects to improve team effectiveness and address grievances.
Apr 2013 Aug 2015
Managed employee relations and increased headcount from 300 to 400 in Branch Banking and Sales, covering Talent Acquisition, Succession Planning, Training, and Compliance. Additionally, identified and onboarded Probationary Officers through a specialized program.