Operations Manager
Aon Hewitt Pvt. Ltd.
Total years of experience :14 years, 1 Months
Design, implement & facilitate for global hiring strategy. Develop tools for selection and assessment for hiring of candidates across different levels (Entry level, Mid Management, Top Management). Supervise projects and help team members in delivering insights. Perform all marketing functions and collaborate with consulting teams at all levels of the organization. Helping client understand the business solutions by delivering effective presentations.
• Keen understanding of business priorities and efficiently managing operations within a team of over 30 people
• Proven management skills and having an ability to lead by example, constantly hit targets,
improve best practices and organize the team efficiently
• Working in a global delivery environment which includes client relationship management
Key Competencies
Predictive Modeling Resource Management Quality Control
Project Management Six Sigma Green Belt Negotiation
Marketing Mix Modeling Process Improvement People Management
PROFESSIONAL EXPERIENCE
DELIVERY MANAGER - TATA CONSULTANCY SERVICES
(March 2013 - Present)
Key Responsibilities
• Assisting clients in understanding the impact of their promotions, competitors' activities and market growth on their performance
• Execute linear regression on SPSS for various FMCG, Non FMCG clients to deliver marketing
insights
• Delivering marketing analytics insights to clients which help them build better marketing
performance and brand equity
• Helping clients get maximum ROI on each dollar spent and assisting them in deciding
marketing budget for upcoming financial year
• Applied Lean Six Sigma Tools including: FMEA, RCA, Fishbone, Cpk analysis, Control Charts
• Ensure client satisfaction for stakeholders within APMEA region and deliver projects hence
generating more revenue within same amount of time
• Acquiring resources and coordinating efforts of a team of over 30 people to deliver projects
flawlessly according to the project plan
• Identifying and effectively resolving project issues and risks within APMEA region
• Enforce innovative team building and cross functional project management techniques to expedite workflow, simplify processes and reducing operational costs
• Provide support and guidance to team leaders within the team to be able to manage their
teams respectively
Accomplishments
• Successfully complete SIX SIGMA GREEN BELT project on Process Cycle Time Reduction
• Demonstrated outstanding leadership and superb project management skills, consistently
scoring 90% or greater in client satisfaction
• Chosen as the delivery manager for APMEA region after successfully delivering multimillion
dollar projects for first time platinum clients like Nissan, GSK and Honda
• Recommend program process and system improvements to drive internal efficiency and customer participation for leading FMCG giants
• Responsible for conducting analysis on customer data, creating reports and presenting to the clients
• Undertake training sessions for new joiners in the team to ensure complete understanding of Segmentation & Targeting process