Assistant Store Manager
Bose Corporation
Total des années d'expérience :16 years, 0 Mois
• Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results, developing and implementing new product training.
• Promoting sales by demonstrating merchandise and products to customers.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintaining quality service by establishing and enforcing organization standards.
• Preparing and discussing Staff Performance Appraisals.
Bose Corporation India Private Limited Apr '13 - Present
Assistant Store Manager
• Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results, developing and implementing new product training.
• Promoting sales by demonstrating merchandise and products to customers.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintaining quality service by establishing and enforcing organization standards.
• Preparing and discussing Staff Performance Appraisals.
Bose Corporation India Private Limited Apr '11 - Mar '13
Store In-charge
• Delivering WOW experience to all the customers walking in the store.
• Taking regular training sessions with the store team.
• Conducting On the job training for the New Joiners
• Compiling and analyzing the sales reports.
• Keeping a regular check on the store inventory
• FY '11-12 - Best New Retail Employee - Bose India
• Employee of the month for October 2012 in Bose India
• Best Sales Contributor for FY' 2014
• Managing the Flagship Store of Bose India
• Got Selected for the Management Training Program with Taj Group of Hotels
• Won President Award for Scout's & Guide's
Taj Group of Hotels June '08 - April '11
Assistant Manager (Front Office)
• Overall in-charge of the shift at all areas of Front Office, including Front Desk, Guest Relations, Business Center, Airport Services, Doormen, Concierge and Bell Services and Club Lounge.
• Responsible of taking Check-Outs and Check-Ins, Room Allocation, Special Preferences, VIP Arrivals and Room Checks. Ensure to follow laid down standards and procedures.
• Be updated and reinforcing that all policies and procedures of the hotel are followed.
• Internal Communication / Coordination
• Training / Development
• Building and Optimizing Team
• Supervision / Mentoring
• Retail Operations Management
• Resource Management
• Excellent Presentation Skills
Achievements
Perusing Masters In Retail Operation (2012 - 2014) Sikkim Manipal University
Bachelor in Hotel Management - (2005 - 2008) Amity University
2004-2005 XII - CBSE - 1st Division, Mother Teresa Public School, New Delhi.
2002-2003 X - CBSE - 1st Division, Mother Teresa Public School, New Delhi. OTHER DETAILS: