Desktop Support
Eteam Technology Pvt Ltd
Total years of experience :4 years, 9 Months
L2
✓ VC Managing and Troubleshooting the issue over the Zoom and Teams.
✓ Worked on Ticket Tool through ME and Any Desk Also,
✓ Able to Troubleshooting the Software issue over the Remote through ME and All.
✓ Asset Reallocation, coordinating with user if Multiple Asset is Mapped to user.
✓ coordinating with Vendor if Asset is having Under Warranty.
✓ Data Recovery, Over the McAfee, if Media is Encrypted.
✓ Aadhar Application Installation, and Troubleshooting.
✓ MS Office 365 configuration, installation, troubleshoot.
✓ Coordinating with Server/Network/Application Team, as per the Business Requirement
✓ Asset installation, Over the Network, and Local
VC Device troubleshooting etc
✓ VCand Webinar connecting and Hosting etc
✓ Data Recovery Over the MacAfee and Updating Antivirus etc
✓ Basic AD Knowledge (ADD, Delete, Move Host and user and changing pass and etc)
✓ Also managing the access Related issue from AD end as per the Business Requirement.
✓ Alltype of Token ApplicationinstallationsuchasSafe NetE Token, Trust Keyetc
✓ Alltype ofDatabaseApplicationinstallationandtroubleshootingsuchasArcos,
SQL, PLSQL, SSMS, Pythion etc.
✓ Troubleshootingthe Network related issue like LAN and Wi-Fi.
✓ LAN cable crimping, troubleshoot of all network Devices, Understanding TCP/IP
protocol
✓ OS installation and troubleshoot on Mac machines.
✓ Mail Configuration / Drive sharing on Mac Machines
✓ Outlook Configuration, troubleshooting of any version in Windows and MAC.
✓ Microsoft Office related issue like access and application.
✓ InstallingSQL Developer PLSQL, Arcos and digital Token also.
✓ Able to troubleshoot of server Devices, related to H/W and S/W.
✓ Able to Troubleshoot of Network issue relate to Cable, system and Backend
✓ Switching, Routing, Networking, and Troubleshooting etc
✓ Software Installation &Windows Installation & Upgrading (Any One) etc
✓ Hardware troubleshooting and replacement and maintaining (Any One) etc
✓ Troubleshooting the Hardware issue of Laptop/Desktop/Printer/Wi-
Fi/Server/Network/CCTV/VC devices.
✓ Printer installation over the network and troubleshooting.
✓ Local printer installation and troubleshooting the issue related to H/W and S/W
✓ I worked on Ticketing tool.
✓ Basic AWS knowledge like IAM, EC2, S3, VPC AND ETC.
✓ Basic Knowledge of O365 Console,
✓ Handling Branch banking related issue like Finacle, Citrix, CRM, server First etc
✓ Coordinating with Server/Network/Application/InfoSec Team, as per the Business
Requirement
✓ Handling MD and all VIP user issue like laptop/IPAD/VC/Access and all.
✓ Guide users with simple, step-by-step instructions During WFM
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courses: AWS (AMAZONWEB SERVICES) ICTC Technology Mumbai