Senior Process Associate
Tata Consultancy Services
Total years of experience :5 years, 0 Months
Designation: - Senior Process Associate Duration: - 22nd May 2019 - Present. Process: - Transamerica (Insurance): - Roles & Responsibility: -
•Compose letters in reply to request for Annual Statements, Financial History, Duplicate orders & Replacements.
•Responsible for providing accurate and complete information to the Customers.
•Receive and routes correspondence to appropriate people or department.
•Responsible for Quality for Identifying defects & take corrective actions to ensure that quality standards are achieved.
•To keep Supervisor informed of work in progress & escalate if any possible issues which will impact on the timeframe.
•Subject Matter Expert for driving performance with Productivity, Eficiency, and Quality of work maintaining customer satisfaction by maintaining SLA's.