Sr Process Manager
Cactus Communications
Total years of experience :10 years, 3 Months
Proactive in overseeing allocation, freelancer, editor on contract, invoicing for freelancer and team KPIs
•Playing a significant role with important client acceptance.
•Probing alerts, process gaps, improvement for Freelancer and Reviewers.
•Assuring the jobs are delivered as per the deadline, meeting all the client requirement.
•Using tableau for job forecasting and planning week/month in advance.
•Documenting the entire cycle of the incident’s and updating the status to the leaders.
•Detecting freelancer activity and help facilitate freelancing decisions to meet client requirement.
•Building freelancer/editor on contract pool and keeping them engaged with urgent assignment.
•Working towards important client segment and acceptance within 24 hours.
•Generating monthly invoice for freelancer.
•Supported in sustaining team’s KPIs with weekly/monthly reports of jobs along with the other projects
Offered
Attended incoming calls and handled technical queries of consumers and provided support for computer software installation. Problem-solving remotely via Dell Connect.
•Assisted consumers with product design and help place an order.
•As Resolution Expert
•Making outgoing calls as organized by inbound tech. Assisted consumers with the with the complete process for the product. Mentored a 12-15-member tech team and followed up dispatches
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