Operation Manager
Petro Canada
Total years of experience :22 years, 9 Months
Responsible for the day-to-day operations and administration of the entire facility including the retail Store. supervising employees, handling customer inquiries and complaints, and ensuring that the gas station is clean and well-stocked. Managing budget, reviewing sale and marketing strategies to ensure meeting or exceeding profit target.
• Hire, train, and manage employees and their productivity.
• Implement and oversee daily operations for the site, meeting standards set by Petro Canada.
• Monitor budget including income and expenditures, authorize expenditures within approved spending limit, and administer budgets following policies and procedures.
• Schedule & conduct 1 on 1 meetings, team meetings, safety meetings with employees, and Sr. Management meetings.
• Complete employees’ annual and bi-annual performance reviews.
• Assist customers with questions or concerns in a professional and courteous manner
• Ensure proper cash flow and money handling procedures.
• Monitor inventory, oversee re-orders & pricing as needed.
• Inspect all food storage equipment for safe handling procedures.
• Set standards for customer service and respond to customer concerns.
• Keep track of staff timesheets and payroll to submit to accounting.
• Monitor product quality and adjust inventory to meet customer needs.
• Implement loss prevention strategies to minimize risk.
• Ensure that the store and surrounding area are clean, sanitized, and meet safety standards for both employees and customers.
• Completes building safety inspection once per month, and Manager walk-through inspection daily/weekly.
• Report any safety hazards or incidents to corporate office immediately
• Perform other related duties as requested.
Manage maintenance and construction Time for multiple complexes projects and buildings Roles and Responsibilities include, but are not limited to the following summary: Develop and implement a facility management programs including construction renovations, preventative maintenance and life-cycle requirements Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking Manage resources and assign resources to projects and tasks to maintain priorities, ensure efficient utilization of facility maintenance staff and ensure completing work as per schedule Monitor and control the progress of programs including sub-contractors’ and suppliers’ progress and ensure completing work within timeline Conduct and document regular facilities inspections, ensure compliance with quality, and oversee environmental health and safety standards Implement best practice processes to increase efficiency and productivity Manage third party contractors (obtain quotes, tendering, negotiate contracts to optimize delivery and cost saving) Manage procurement, calculate and compare costs for goods and services to maximize costeffectiveness Manage contracts and vendor relationships to ensure requirements, delivery schedules, quantity and quality criteria are met Manage invoicing process to verify payment and ensure all invoices are paid on time Manage performance of resources, develop career plans and provide train required to staff Prepare and track the budget of program, project, and facility Generate and present monthly reports to provide an update on progress of work, budgets, finances, contracts, expenditures and purchases Allocate and manage available facility space for maximum efficiency, respond to facility and equipment alarms and system failures and assure security of the facility at all times. Provide prompt response to requests and issues from facility occupants
Own and manage a team of 20 people. Focusing on meeting business objectives and strategies, develop business plans, and growing the business by overseeing functions such as enhancing field productivity, meeting with clients and manage their expectations. Responsible on evaluation, estimation, development and supervision of construction, renovations and rehabilitations projects (apartments and houses) throughout the complete lifecycle from internal design to implementation and transition of work. Including the extension of water pipes, drainage (sewage pipes), electrical work and extensions, gypsum board, flooring (Hardwood, laminates, and tiles) and all construction works. Developed an effective organizational structure to ensure effective management of the company Hired and managed senior administrative and managerial employees to run firm efficiently and ensured all employees work toward meeting the firm’s goals and objectives Obtained necessary federal and province permits required to conduct construction projects. Secured funds sources for construction projects. Ensured having enough workers with the right skills to complete projects in a timely manner Monitored and controlled the progress of projects, collected clients feedback and developed plans offering improvement services to clients and consumers Inspected construction projects, evaluated project results, and ensured compliance to government safety regulations.
Managed the Loss Prevention of the A.J. Billes and Brampton Distribution Centers (DCs). Responsible for safeguarding company assets through overseeing the loss prevention program. This includes developing and implementing policies, procedures, and best practices to prevent theft, fraud, and other losses. Proactively trained employees to acquire a culture of preventing loss within the DC and yards. Responsible for monitoring and maintaining loss prevention equipment (Trailers, containers, and goods). Generate reports, analyze data and investigate lost items and develop an action plan.
Duties & Responsibilities
• Responsible for physical verification of assets in both A.J Billes and Brampton yards.
• Conducted the reconciliation of the daily yard checks using CTC yard Smart System tool
• Analysis, monitoring, tracking, and verifying the accuracy of each trailer and trailer status in the yard.
• Carefully and effectively create and prepare the weekly and yearly reports and presented status updates to Sr. Management.
• Conducted investigation and developed an action plan.
• Other administrative duties as required.
• Led and managed segment initiatives across the organization and provided creative client solutions in the areas of employee relations, workforce planning, performance management, management development, career counseling and recruitment and selection
• Advised/Consulted the Senior Executives by providing assistance and follow-up on organization policies, procedures, and documentation while coordinating the resolution of specific policy-related and procedural problems and inquiries
• Utilized HR Management /Payroll applications, timecard, generated and developed of corporate reporting, and Enterprise Resource Planning
• Handled human resource activities including HR budget, employment, compensation, labor relations, benefits, orientation and training and development
• Administered and explained benefits to employees, serve as liaison between employees and insurance carriers
• Managed processing of payroll, timesheets, audit payroll transactions, responded to payroll enquiries, payroll reports, supervised and trained junior payroll staff, contract changes, processing of terminations, and processing documentation for benefits administration
• Worked with business partners in identifying areas of employee development through analysis and meetings while providing guidance where necessary
• Discussed and implemented HR policies and programs in keeping with changes/trends within the HR Industry
• Worked with external entities to ensure compliance with legislation and other matters regarding employee mobility programs
• Ensured employee compensation costs are captured, reported, and charged to the appropriate business entities
• Recommend, developed and maintained human resource data bases, computer software systems, and manual filing systems
• Acted as a consultant to directors and managers in all HR related areas of assigned client divisions
• Recommended, developed, implemented enhancements to HR policies and programs