Chat Analyst
Peak Outsourcing
Total years of experience :2 years, 0 Months
I analyze chat transcripts to identify and address the support needs of individual visitors. I condense each conversation into a summary and approve it for sending to our law firm clients and other client platforms, ensuring accurate and efficient communication.
Employs the medium of instant messaging to establish direct and real-time connections with law firm clients. I am responsible for meticulously collecting and recording essential contact information from clients.
I achieved the distinction of graduating with the honors of Cumlaude accompanied by the conferment of an academic excellence award.