Rhaiza Rhoque

working as a customer service representative /sales coordinator

Duties:

• after sales support
• Order processing to be process and deliver as promissed delivery date.
• invoicing and get the payment on time
• follow ups for all the complaints
• back up support from Sales manager at sales executive
• follow up for local purchase etc
• Daily sales report.
• Handling all customer Queries, complaints and updating ETA of all Purchase order.
•

Duties :

 Keep all the data and records of the staff.
 Arranging Monthly payroll,
 Updating monthly expenses. Petty cash. etc.
 Attending call and redirect to appropriate person.
 Handling customer inquiries, fax, answering emails
 Follow up for cheque payments.
 Assured proper coordination in the site ( Engineers and staff )

• Job Responsibilities as a Receptionist

 Attend all the calls and proper screening of all the callers.
 Accommodate guest or customer
 Assure proper coordination regarding cheque’s collection.
 Handling incoming and outgoing courier shipment and delivery and via post accordingly.


 Proper Encoding of monthly Etisalat Bill, EEPCO, DEWA, coordinate to the finance Dept. Checking of all necessary deduction of the staff.
 Encoding all necessary details of outgoing domestic and International calls.
 Checking of Salik accounts usage. Checking of invoices accordingly. Etc.
 Handling Customer Inquiries, Fax And LPO.

Reporting to the executive Room Department, Arranging daily Task of the staff, Payroll, etc.