Operations Executive
M&M
مجموع سنوات الخبرة :15 years, 2 أشهر
• Purchased supplies and managed adequate stock while controlling cost.
• Resolved concerns, conflicts, and problems to ensure that services are provided in a professional and safe manner.
• Demonstrated experience balancing multiple commitments and adapting effectively in a fast-paced environment.
• Strong organizational skills and attention to detail with understanding of project management principles and processes.
• Managed client relations and resolved issues as quickly as possible.
• Maintained professional and productive relationships with clients.
• Ensured accuracy of monthly and quarterly reports.
• Set up monthly meetings with clients and answered client inquiries.
• Negotiations with the customer for Rate/Quotes.
• Handled client complaints and sought timely resolutions.
• Prepared project proposals and handled billing issues.
• Analysis of the previous performance and derive strategy.
• Preparing trade wise monthly sales report.
• Stay in regular contacts with the Consignees for shipments, and sending their sales leads and rate request to the appropriate trade head.
• Provides feedback to principals on customer needs, competitor’s strength and weakness and other pertinent issues
• Implement ideas that lead to process improvements (cost, time, service improvement).
• Sending quote to customer.
• Dry Containers,
• Reefer Containers,
• Out of Gauge and Break bulk.
• Tank Containers and
• Hanging Containers
• Filing rates in MARS (Maersk automated rating system) and intimating Customer on the same via email.
• Free time request details for D&D(Demurrage and detention).
• Systems used for this process are: MARS, GCSS, SFDC, PNQ, and MEPC.
• Responsible for making shipment arrangement as per customer's requirements
• Handled the responsibilities of receiving goods, processing documentation, storing deliveries at warehouse, tracking as well as distributing materials
• Assigned the tasks of handling customer complaint and implementing corrective action
• Responsible for communicating with customers on daily requirement and orders
• Assisted Logistic Officer in identifying and selecting emergency supplies and equipment according to supply procedures and procurement specifications
• Prioritize items for dispatch as well as prepare distribution plans
• Performed any duties related to logistics and supply operations under the instructions of Logistics Officer
• Processed receipts of materials by using oracle systems
• Prepared contracts and purchase orders.
• Prepared invoices for payment.
• Entered and maintained purchase orders for sub-awards in consultation with the Contracts department.
• Prepared documents required for export.
• Established and maintained professional working relationships with vendors.
• Conducted product and source of supply research.
• Assisted with maintenance of purchase database system.
• Ensured that health products meet appropriate quality standards.
• Tracked movement of shipments from supplier to destination.
• Taking Freights from Shipping Lines / Airlines.
• Handle Container Booking, updating of container details, Packing & Loading etc.
• Deal with CHA & Forwarder for Rate negotiation, compare with other CHA & Forwarders rates & take best rates from them as per comparison.
• Timely preparation of Post Export Documentation to claim Payment.
• Organize shipments with branch offices, suppliers and customers.
• Shipment tracking and updating the customer on timely basis.