® OPERATION EXECUTIVE
INFOMATIC SOLUTIONS
Total years of experience :6 years, 7 Months
Responsible for handling customer queries, complaints, and questions. Coordinating with supervisors, team leaders, and employees. Strategically coordinating operations according to objectives and capabilities, effectively allocating resources to meet demands, Collaborated on operational support tasks to achieve common goal
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Identified. hired. and trained highly-qualified staff by teaching best practices, procedures, and sales strategies. Assisted established management staff with operational oversight. business development. and process improvement strategies Analyzed customer feedback to identify areas for improvements. Implemented process improvement to shape organizational culture. optimize procedures for higher efficiency and help company evolve.
FREELANCER Planned and coordinated various aspects of events, including venues, vendors, entertainment. and logistics. Communicated with clients to understand their event needs and preferences. Created and managed event budgets Negotiated contracts with vendors and suppliers. Oversaw event setup, execution. and cleanup. Ensured events run smoothly and according to plan. Handled any issues or emergencies that arose during events. Provided excellent customer service to clients and attendees. Managed event promotion and marketing efforts. Kept up-to-date with industry trends and best practices in event planning
Assisted customers in finding products. providing information, and offering recommendations. Demonstrated product features and benefits to customers. Handled cash. credit card. or other payment transactions accurately and efficiently. Maintained a clean, organized. and visually appealing store environment. Met or exceeded sales targets and quotas set by management Worked collaboratively with colleagues to achieve store goals and provide excellent customer service. Restocked merchandise, arranged displays. and ensured products are properly labeled and priced. Stayed informed about product details, specifications, and promotions to effectively assist customers Addressed customer complaints, returns, or issues in a professional and timely manner. Identified opportunities to upsell or cross-sell products to increase sales revenue. Worked flexible hours, including evenings, weekends, and holidays. Possessed strong verbal communication skills to interact effectively with customers and colleagues
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