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Raja Akshaf, Customer Care Representative

Raja Akshaf

Customer Care Representative·MTBC

Pakistan

Master's degree, Economics

Work experience

Total years of experience: 3 years, 2 months

Customer Care Representative

April 2018 - August 2018

MTBC

Islamabad, Pakistan

April 2018 - August 2018

Responsibilities
1) Handling large amounts of emails.
2) Assigning new therapists to the patients.
3) Informing the patients about the schedule of their therapies.
4) Verifying and updating the information in the system.
5) Letting the therapists know their schedule and patient details.
6) Continuously keeping tally and updating the information in the system.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Support Services

Senior Sales & Support Executive

December 2017 - March 2018

Skyscrapers PVT LTD, Rawalpindi

Islamabad, Pakistan

December 2017 - March 2018

Responsibilities
1) Providing support to clients through chat, emails, text messages and phone calls
2) Making sales through hot leads and inbound chats.
3) Providing counseling to clients regarding their orders.
4) Following up on the progress of the orders.
5) Providing after sales services to the clients.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant Director (BPS-17)

July 2016 - August 2017

Banking Mohtasib (Ombudsman), Pakistan

Multan, Pakistan

July 2016 - August 2017

Responsibilities
1) Dealing with Financial and Administrative matters of Banking Mohtasib Multan office.
2) Complaint handling and processing.
3) Providing guidance to the complainants about the processing of taking up their case at Banking Mohtasib.
4) Making reports of the complaints handled and forwarding them to the advisor.
5) Making arrangements for the hearings at Banking Mohtasib Multan.
6) Arranging the transport and lodging of Judge and the advisors during the hearings.
7) Contacting the parties prior to hearing.
8) Providing support to the parties after the hearings and guiding them in the process.

Company industry:
Public Administration
Job role:
Administration

Research Intern

June 2015 - September 2015

Policy Research Institute of Market Economy (PRIME), Islamabad

Islamabad, Pakistan

June 2015 - September 2015

Responsibilities
1) Assisting in Research projects.
2) Carrying out Primary & Secondary research.
3) Arranging Events.

Company industry:
Other Business Support Services
Job role:
Research and Development

IELTS Trainer

November 2013 - September 2014

British University College, Multan

Multan, Pakistan

November 2013 - September 2014

Responsibilities
1) Training the IELTS students.
2) Conducting 15 days special sessions prior to the IELTS Exam.
3) Assisting the students in their admissions in the foreign universities.
4) Giving special lectures every Saturday (open to all) on different topics.
5) Arranging parties and dinners and other events for the students.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

PIDE, Islamabad

June 2016

June 2016

Master's degree, Economics

Pakistan