Automotive Service Adviser
Honda Pakistan
مجموع سنوات الخبرة :5 years, 2 أشهر
• Streamlined service processes and prioritized clear communication, resulting in increased customer satisfaction.
• Leveraged automotive knowledge to diagnose issues accurately and explain repairs clearly, establishing trust with
customers.
• Identified opportunities for additional services that benefit customers, contributing to increased service department
revenue.
• Fostered a collaborative environment within the service department, ensuring seamless communication for efficient
service delivery.
• Utilized data analysis to identify trends and implement service improvements, optimizing efficiency and customer
satisfaction.
• Effectively communicated complex technical information to customers in a clear and concise manner.
• Identified and addressed customer concerns promptly, ensuring a positive service experience.
• Acquired extensive knowledge of automotive Chassis (Advance Suspension, Steering and Anti-Lock Braking
System), Drivetrain (Clutch, Manual, DCT, Automatic/ Electronic Transmission, Transfer case and Final Drive),
Engine (Force Induction system, Engine Management (Sensor’s Data), Control Modules (Vehicle Network Communication), Cooling system, Ignition systems, Gasoline and Diesel fuel delivery system), HVAC, Advance Driver Assist, Automotive Electrical System, Diagnostics and Services.
• Developed expertise in vehicle maintenance and repair, understanding minor and major issues, preventive
maintenance, and recommended repair procedures for different vehicle systems.
• Familiarity with advanced diagnostic tools and equipment used in the automotive industry, including their proper
usage and application.
• Proficient in interpreting DTCs for effective troubleshooting and problem solving.
• Strong emphasis on safety precautions and adherence to best practices when working with vehicles, ensuring personal
well-being and vehicle integrity.
• Ability to apply acquired knowledge and skills to improve efficiency and effectiveness in diagnosing and repairing
vehicles.
• Designed and developed additively manufactured parts, contributing to the successful completion of multiple
products.
• Conducted in-depth Finite Element Analysis resulting in 20% design optimization for several products.
• Implemented 3D printing techniques based on a newly developed algorithm, resulting in a 15% reduction in
production time, cost, and material utilization.
• Built prototypes using data-driven approach, resulting in improved product quality and design for Advanced Digital
Manufacturing Technologies.
• Conducted material, equipment, product inspections and tests, resulting in ensuring compliance with quality
specifications.
• Assisted in CAE/CAD drafting work projects, and verify the calculations accuracy of plans, drawings, and quantities,
contributing to the successful completion of projects.
• Collaborated with operations managers to develop and implement multiple controls and improvements, resulting in
increased efficiency and cost savings.
• Prepared detailed requisitions for the purchase of materials, services whilst ensuring timely delivery of materials and
services.
• Completed fundamental engineering computations, estimates, surveys, designs, and reports for various projects,
playing a significant role in their successful fulfillment.
Aerospace Intelligent Equipment and Machinery, (Sh
• Led a design team in successfully developing a fully functional prototype of an innovative Autonomous Robot.
• Collaborated with Industrial designers and subject matter experts to create and rigorously test products, resulting in
the refinement and optimization of the product life cycle.
• Conducted comprehensive testing of mechanical equipment and tools, ensuring adherence to the company's stringent
quality standards and timely project delivery within allocated budgets.
• Implemented effective project management techniques to coordinate team efforts and streamline processes, leading
to a notable 15% increase in productivity and a 10% reduction in production costs.
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