General Manager Operations
Millennium Inn
Total years of experience :18 years, 9 Months
103 Rooms with 2 halls with capacity of 2000 people sitting and 3 restaurant with 1500 guests dining.this is tourist place and back to back groups and individual guests visiting.
I am working as head of my 150 staffs team and leading my team as a leader and supervisor.
Supervised and guided the design and construction teams for designing and setting up of restaurants, kitchens and conference halls.
Helped in and supervised system development, staff recruitment, staff training and
Procurement
Obtained all the licenses and permissions from various departments and authorities
Obtained star ratings from tourism department
Prepared marketing strategy and supervised its implementation
Marriot Hotel Jeddah DOSM
Develop and implement strategic sales & marketing plans and take effective actions to achieve Room and Catering sales revenue in order to optimize general business opportunities.
Develop and manage sales/marketing operating budgets, be in control of expenses and apply the best possible costs management in his/her responsibility.
Develop and recommend product positioning, packaging and pricing strategy to produce the highest possible long-term market share.
Observe and evaluate the market and main competitors, identify trend and adjust marketing strategy to meet changing market and competitive conditions so as to achieve satisfactory market share in relation to industry and economic trends.
Establish realistic yet challenging sales targets and measure the effectiveness of strategies, tactical actions and performances of the sales team.
Establish and maintain relationships with industry influencers and key strategic partners and network business relations to corporate clients, like airlines, tourist offices, travel / destination management companies etc.
Oversee advertising and promotional activities, including print, online, electronic media, direct mail, etc and guide preparation of marketing activity reports.
Direct marketing activities and ensure effective results within designated budgets.
Maintain consistent Brand standards throughout all products, promotional material and events.
Direct the effective distribution of product via various channels and develop effective strategies to maximize yield.
Meet with key clients, assisting sales team with managing relationships to negotiate and close deals.
Represent the hotel at Trade Shows, Sales Calls & Conferences to promote the hotel and its products whilst seeking new business opportunities.
Prepare periodic sales report showing sales volume, potential sales and areas of proposal client base expansion to evaluate production
Involved with the designing of new menu
Involved in system development, SOPs, staff recruitment & training
Ensured that work structure is according to standards and specifications
Responsible for corporate tie ups with different business houses
Worked for smooth implementation of vision and planning
Prepared strategy for the increase in revenue and growth in profitability
Worked for food cost control and quality checking.
As joined DOSM with Al Azhar Hotel (140 Rooms, 3 Banquet Hall with capacity 2000 Pax and 3 restaurants)
Major Responsibilities
1: Identifies new or existing accounts that meet property sales strategy
2: Understands or is familiar with the fundamentals of assigned accounts
3: Develops a sales plan to generate business from identified accounts
4: Continuously communicates the benefits of the hotel to the customer
5: Drives/manages account transient, group and catering production through improved customer loyalty
6: Negotiates transient rated for assigned accounts
7: Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade show, sales blitzes, direct mail, newspaper/journals research and other customer interaction or research
8: Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance
9: Spends majority of time in face to face customer interaction outside of the hotel
10: Sells the benefits of the sales center/property sales and event management
11: Strives to meet measurable targets and goals, as assigned for individual and team
12: May assist with site inspections for key clients
13: Interacts with guests to obtain feedback on product quality and service levels
14: Effectively responds to and handles guest problems and complaints
15 Understands the overall market competitor’s strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them
16: Uses negotiating skills and creative selling abilities to close a business and negotiate contracts
17: Builds and strengthens relationships with existing and new customers to enable future bookings
18: Effectively manages and develops relationships with key internal and external stakeholders
19: Effectively uses all sales resources web etc
20 Strong overall sales/managerial skills
21: Understanding of the hotel sales strategy and business mix needs of transient, groups, medical co
Sun Set Hotel and Compounds Director Sales & Marketing
4 stars hotel (140 Rooms, 3 restaurants, 4 banquet hall and 2 conference and meeting Hall)
Oversee Rooms Division operations including, but not limited, to