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Rajan Singh, Senior Technical Engineer

Rajan Singh

Senior Technical Engineer·Microland

India

Master's degree, Computer Science

Work experience

Total years of experience: 4 years, 7 months

Senior Technical Engineer

January 2025 - Present

Microland

Gurgaon, India

January 2025 - Present

As a Technical Analyst balancing Service Now tickets, strict SLAs, and high-touch VIP support, I am essentially the engine room of IT operations. I aren't just fixing laptops; we are managing business uptime, risk, and corporate reputation.

Company industry:
IT Services

Senior Technical Support Analyst

October 2024 - July 2025

Wipro Limited

Greater Noida, India

October 2024 - July 2025

As a Technical Analyst working as a contact employee balancing Service Now tickets, strict SLAs, and high-touch VIP support, you are essentially the engine room of IT operations. You aren't just fixing laptops; you are managing business uptime, risk, and corporate reputation.

Company industry:
IT Services

Desktop Support Engineer

November 2021 - October 2024

Wipro Limited

Greater Noida, India

November 2021 - October 2024

As a Technical Analyst balancing Service Now tickets, strict SLAs, and high-touch VIP support, you are essentially the engine room of IT operations. You aren't just fixing laptops; you are managing business uptime, risk, and corporate reputation.

Company industry:
IT Services

Education

Galgotias University

January 2020

January 2020

Master's degree, Computer Science

India

Fakir Mohan University

January 2018

January 2018

Bachelor's degree, Computer Science

India

BSEB (Board)

January 2015

January 2015

High school or equivalent, Pcm

India

CBSE (Board)

January 2012

January 2012

High school or equivalent, Business Education And Computer Studies

India

Skills

CISCO ADAPTIVE SECURITY APPLIANCE ASA
Intermediate
CISCO ADAPTIVE SECURITY APPLIANCE ASA
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PALO ALTO FIREWALLS
Intermediate
PALO ALTO FIREWALLS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Training and Certifications

Certifications
(IOT) Certification