Rajat Achar

Driving operational efficiency for all processes and managing all the clients in service delivery
Evaluate opportunity & implement process automation
Manage smooth process migrations with transitions team
Ensure robust capacity planning, ability to scale up
Drive Knowledge Management across verticals
Business growth & productivity enhancements
Drive Customer satisfaction index
Involve in bid management/proposal development
Own and take part in activities related to proposals, creating value propositions and solution
approach
Analyzing clients' business to identify problems and/or opportunities and to define solution
characteristics

Work with clients to define business requirements by facilitating discussions with various levels of the client organization
Translate functional requirements into use cases for organizational process improvement
Work with engineering team members to articulate and complete functional specifications for developing home-grown technology solutions
Champion the requirements communication across all project stakeholders both internally and with clients
Coordinate, manage and execute on-site Proof of Concepts with sales prospects. Develop and deliver custom demonstrations of products, tailored to prospects of the company
Identify opportunities for increasing sales revenue for existing account
Responsible for pre-sales activities, including presentations, product demos, solution/needs analysis, writing proposal responses, cost-benefit analysis
Work with internal and partner product technical team for customization as per client needs
Participate in Request for Proposal submission for Enterprises and Government notifications

Managing teams across locations for pre-training & training activities and liaising with various departments that are involved in training process to ensure successful completion of the projects
Ensuring quality standards for the training by conducting regular checks and gathering feedback from project stakeholders, implementing improvements and reporting progress to top management against the KPIs
Conducting online training through Adobe Connect, WebEx, and Coursehub
Leveraging learning tools for keeping learning curve high between training sessions
Involved in preparation of project strategy, work breakdown structure, utilization of resources, allocation of tasks, coordination with finance teams, resolution of problems by communicating with stakeholders and documentation & implementation of changes in training & development projects

Worked as a part of in-house learning & development team
Involved in development and updating of training content including case studies and refresher training based on the process requirements and training needs
Conducted detailed training processes for new joiners’ induction and behavioral training while implementing interesting ice-breakers and fun games to keep the trainees alert and motivated throughout the session
Imparted on-job training as per process manuals and training schedules of the company
Maintained weekly training report to be shared with the training and business unit management
Coordinated with operations and QA team for identification of training needs and organization of on-floor training

Deliver soft skills and behavioral training for enterprise clients