Rajat bose

• Led end-to-end testing for telecom BSS transformation programs involving
microservices and distributed systems.
• Managed validation of order lifecycle flows across COM and SOM, ensuring
accurate order decomposition and orchestration.
• Designed and implemented test strategies for API, integration, and event
driven systems using Kafka.
• Directed a team of QA engineers (onshore/offshore), improving delivery
efficiency by 30%
• Established automation frameworks for regression testing, reducing manual
effort by 40%.
• Collaborated with architecture teams to validate microservices design and
ensure testability
• Led defect triage, root cause analysis, and production issue prevention
strategies

• Test Lead for BSS Transformation for Saudi Telecom Company.
• E2E Testing for Enterprise/Consumer Customers in Telecom domain.
• E2E testing starting from Customer Care journey to Provisioning flow of a
Voice/Voice+Data connection with access media as Fiber/Copper.
• Well understanding of Landline Technician Portal /Network Inventory/Number
Management Systems/Resource Management System/Siebel CRM Portal.
• E2E testing on VOIP/Data Circuits Including Toll-free/Extension services over
SIP, IPVPN, DIA Services with Order fulfillment Journey.
• Extensive testing knowledge in complicated core telecom User journey as Held
Order management, Finger Print Testing.

• Worked on onsite in Ireland for 3 months as guiding the off shore team
• Resolved many issues like File transfer getting failed, Aggregator getting
repeatedly failed, Decoder getting repeatedly failed, Collector and Distributor
failures, Rejects not getting reprocessed, Permission issue when Eventlink
server is getting hung, Eventlink component not running, Files not getting
processed on Amdocs issue, Call Trace not running issue, Backlog issues raised
by RA Team, Issues raised by Billing Team, Issues raised by Customer
• Identified many support issues like File system corruption issue, Permission
issue, SEPA files not getting processed.
• Preparing the RCA document for the critical issues.
• Supporting all the downstream servers like Intec, Sensage call trace, Amdocs
• Working with O2 Billing Operations, Amdocs, Sensage, Syniverse, Subex, Comptel
and all internal teams depending upon the type of issue
• Attending Meetings with Service Management, Problem Management and
Change Management when required.