Rajat Lunawat

• Defined and led product vision and strategy for AI Agents & Workflows, enabling enterprises
to build, deploy, and optimize conversational AI across digital and voice channels.
• Spearheaded core AI Agent capabilities including Agent Evaluations, Knowledge Gap
Detection, website ingestion, observability tooling and RAG improvements, increasing
retrieval accuracy and usage by 25%.
• Drove roadmap for Voice AI agents, integrating speech recognition (STT/ASR), interruption
handling, turn detection, and conversational fillers to accelerate enterprise CX automation.
• Led modernization of the AI Agent Builder experience, improving usability, configuration
efficiency, and customer adoption.
• Executed GTM launches, analyst briefings, and product demonstrations across Europe, US,
Middle East, and LATAM markets.
• Led cross-functional execution across product, engineering, and design, improving launch
efficiency by 50% while delivering strategic AI initiatives.

• Built Sprinklrs AI-driven omnichannel journey orchestration platform from concept to launch,
enabling automated customer engagement across messaging channels like WhatsApp.
• Delivered workflow-based solutions for abandoned cart recovery, post-purchase
engagement, and delivery notifications, reducing time-to-market by 40%.
• Collaborated with engineering, sales, and marketing teams to deliver enterprise-scale
solutions for customers including Samsung, LOréal, and Deutsche Telekom.
• Drove product discovery, requirements definition, and execution for customer journey
automation and engagement workflows.

• Planned and remotely executed drilling and logging operations for Oil & Gas projects in
Qatar, Saudi Arabia, Oman, Kuwait, Gabon, and Libya; generating revenue of more than
$500k per month
• Built & documented the entire content library and knowledge repository for the India PLE
center adding more than 60 articles & white papers in the process
• Learned everything about end-to-end operations in the oil and gas industry from scratch in a
six-month stint at the Middle East and Asia Learning Centre, Abu Dhabi - UAE

• Optimized student onboarding and engagement through the refinement of the platform
entry process, resulting in an enhanced user experience and reducing the drop-off rate per
batch from 15% to 2% (Newton School)
• Built comprehensive dashboards utilizing Google Analytics and Data Studio, tracking
campaign engagement metrics for over 15 projects (Goodera)
• Offered full-time Product Management roles at the end of both internships