Tech Support Engineer
42Gears Mobility Systems
Total years of experience :8 years, 0 Months
Career Objective
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
Certification
MCP (Microsoft Certified Professional): Windows Server 2012
(Date-12/01/1015)
Certification Number: F483-6627
Summary
Total 4+ years of experience in Support engineer profile. 2 years of IT & Telecommunications experience in 42Gears MDM Application and Infrastructure Support. Enterprise Mobility Management (EMM) with BYOD and COSU profile configuration. Managing smart devices, iOS, Android, WinCE, WP8.1, W10, smart devices life cycle settings, support and training of help desk staff (first level support), users groups settings and management, label management, policies and configurations management, security rules, iOS, W10M and Android new versions testing, Mobile Application Management, signing of in-house apps by enterprise certificates (iOS, W10M), provisioning profile management, app publication in internal enterprise store and checking of Enterprise Agent functionality. Configuration and deployment of KIOSK in various field (Applications, Browser and Digital Signage). Working experience in NOC Monitoring and L1 troubleshooting, Windows and Linux servers for Motortrak. Handful knowledge of affiliate marketing project (Linkshare) and working experience on email security service provider (Proofpoint Essentials).
• Manage the implementation and operations of a mobile device management solution, which included server-based installation and management, patches and upgrades.
• Performing Basic Functional Testing and reporting Bugs
• Ability to assess faults, prioritize, respond and escalate accordingly
• Analyzing Log file and tracking performance.
• Customer account Management
• Experience in NOC operations and process management.
• Support and maintain the corporate enterprise mobility devices and platform.
• Coordination with Problem management
• SOP based Response and Resolution
• SQL: Basics, select statement, joins, update, create statements
• Java Basics, HTML
PROJECTS PROFILE:
#1: Kiosk Deployment with Application, Website, Digital Signage
Environment: Android, iOS, Windows, Linux
• Manage, maintain, support, troubleshoot and optimize a holistic MDM Solution.
• Understanding the customer requirement and providing solutions
• Configuration of Kiosk Solutions
• Installation and configuration of MDM solution on client machine.
• Explanation, Demonstration and Configuration of EMM solution (COSU & BYOD)
• B.TECH (ECE) with 65% marks from C.T.Institute Of Technology, PTU, year 2013
• 12th with 64% marks from Samastipur, NIOS, year 2008 Achievements * Offered "Best employee of the month" for highest number of FCR (First Call Resolution) * Offered the position of floor support for assisting the agents. Additional Qualification * Advance Diploma in VLSI * Basic knowledge of C++ * Basic knowledge of Linux. Internship Done training in cadence software application. • During the course in VLSI I have gone through Front-end (RTL coding and verification) & also involved in various projects in this field using CADENCE EDA tools.