Business Development Executive
Ocean World Lines Intl LLC
مجموع سنوات الخبرة :18 years, 3 أشهر
Assess the business opportunity and technical feasibility through a prospect evaluation process and manage the Sales Force and other CRM and reporting the same to the Manager.
Office administration and managing the Delivery counter office as well as office support staffs.
Developing, managing and retaining the Customer base in a professional way.
Both international and domestic inbound enquiries dealt with swiftly and professionally.
Customs Clearance of shipments thru Dubai Customs portal (E Mirshal II) and delivery of the import shipments to the customer’s door steps.(DDU/DDP Shipments)
Liaising with Customs with regard to all business related matters.
Monitoring the daily warehouse operations and transportation with the respective coordinators to function it effectively.
Taking care of daily Station/Flight Operations on shift basis in a smooth and efficient way as Shift in Charge (Duty Manager) and as acting Station Head in the absence of SH.
Monitoring all the allocations during flight operation and all ground handling activities by the GHA and strict adherence of Service Level agreements and thereby maintaining OTP for the Station performance.
Giving flight briefing/debriefing to the Ground Handling Authority before and after the flights and trained the team to handle the passengers/flight in an efficient way.
Handled irregular flight operations including delays and diversions in an efficient way.
Responsible for all Pre Flight and Post Flight activities (including manual updation of baggage and payments).
Handling of Station (airport) sales and entire cash handling for the shift and depositing the same to bank thru online portals on daily basis.
Liaising with Air Traffic Control and other related authorities for the flight operations.
Develop rapport with the customer base, answer to the queries of the customers in an ethical and informative way and find appropriate solutions to customer’s problems.
Lead for the Flight and acts as Shift in Charge/Flight Supervisor in the absence of Supervisors.
Ensuring safe and secure operation of Flight departures on or before the scheduled time.
Providing good and satisfactory service to the passengers and maintaining a positive attitude and
a professional approach.
Expertise in verification of documents (travel & Supporting) and identifying forged/counterfeit
Passports & Visas.
Profiling the Passengers in a diplomatic way, checking the credibility of their travel, and
complying with the respective authorities (Immigration & Customs).
Ensuring a smooth and efficient functioning at Boarding Gate as a Gate Controller.
Expertise in error free Check-in (MACS), reservations using MARS, Ticketing, Excess Baggage
Collection, and Baggage Tracing using World Match Tracer etc.
Flight Security In-charge (Access Control) during arrivals and departures
Handling Customer queries/complaints related to Credit Cards over the phone
Responsible for general office administration and overall effective functioning of the factory.
Establishing work priorities and delegate work to office support staff.
Liaising and maintaining excellent rapport with international clients.
Responsible for timely delivery of desired quantities as per quality and design specifications.
Responsible for fabric & raw material sourcing.
File Management, Inventories, designs and store room in charge.
Making weekly wages for employees and payment follow-ups.