Lead Engineer
HCL Comnet Ltd
Total des années d'expérience :18 years, 4 Mois
Project planning, execution, monitoring and closure as per customer requirement
Adhering to Project Scope, time and budget for optimum benefit to customer and organization
Managing internal and third party resources according to project requirements
Ensure that total quality and risk management aspects of the project are in line with the organization goal.
Meeting expectation of internal and external stakeholders and ensure proper communication among them
Maintaining MIS for all phases and reporting project progress to the client / senior management.
Ensure all the SLAs and project documentation is done as per project requirement.
Manage OEM and Third party vendors effectively for better project management.
Operation Management
Managing day to operation of the region by managing the team ensuring maximum support to clients and there by enhance customer satisfaction index.
People Management:
Managing recruitment, training and selection of technical personnel as well as organizing, planning, and staffing operations. Identifying the team’s training & development needs, designing and developing the appropriate training program and afterwards coordinating appropriate internal training programs.
Client Relationship Management
Monitoring the investments made by the clients and providing follow up with the customers and handling customer’ grievances for superior customer service.
Enhancing customer satisfaction matrices through on-time delivery of services and achieve repeated business proposals.
Building and maintaining healthy business relations, ensuring maximum customer satisfaction.
MIS
Designing and implementing Management Reporting systems with a view to monitor movement of key business indicators and facilitate critical decision making process.
Conducting analysis to assess prevalent financial & economic environment, identify business risks & implement effective mechanisms to mitigate the same