Rajesh Mendon

• Direct end-to-end service delivery for 15+ global principals including Konica Minolta, Brother, Panasonic, DocuWare, YSoft,
PaperCut, MyQ, Crestron, Extron, AMX, Televic, Milestone, Matrix, Dahua, Hikvision, ATI Systems (Acoustic Technology
Inc.)
• Lead a high-performance team of 30+ engineers and technical specialists; consistently achieve >98% SLA compliance
and top-quartile CSAT scores
• Serve as Program/Project Manager for enterprise solutions: Managed Print Services (MPS), Print Management, Time &
Access Control, Unified Communications, Digital Signage, School ERP, DMS, Parliament Conferencing & Voting Systems,
and Robotic Process Automation (RPA), Artificial Intelligence based solutions for ERP
• Own USD 1.7M annual service revenue with full P&L responsibility, including budgeting, margin control, and material cost
management
• Spearheaded service process digitalization - deployed integrated helpdesk, call management system, and mobile field
app, resulting in 25% reduction in response time
• Drive strategic planning for spares forecasting, consumables inventory, manpower resource allocation, and technical
training roadmaps
Key Achievement: Transformed national service network across Bahrain, elevating operational efficiency and customer
retention through automation-led process improvements.

• Led national after-sales service operations for Kodak EPS & IPS Digital Production Presses
• Managed a team of 42 service engineers across India, driving machine uptime and customer satisfaction
• Developed and presented service proposals to enterprise clients; managed national spares & ORC inventory, reducing
average downtime by 15%
• Full P&L ownership for USD 5M annuity revenue, achieving strict gross margin targets through disciplined cost control
• Provided technical demonstrations, performance optimization, and training for key strategic accounts

• Directed service operations across Maharashtra & Goa, overseeing ~2, 000 machines and delivering USD 1.6M annuity
business with improved SLA adherence

• Managed service delivery for 200+ production systems having 24x7 support contract;
• Reduced Mean Time To Repair (MTTR) through proactive maintenance protocols

• Supported national launches of Xerox Production Printing Systems & Digital MFPs; created service documentation,
training materials, and launch readiness plans

• Supervised 1, 000+ high-end printing and digital systems across the region; resolved complex escalations

• Progressively held leadership roles in district, regional, and technical service operations