IT Support Engineer / Smartclass Coordinator
Educomp Solutions Limited
Total years of experience :12 years, 9 Months
● Supported and repaired server, workstation, desktop, laptop, printer, UPS, Interactive device, smart board, AV systems, projector, Smartphone, Tablets and speaker.
● Managed and troubleshot of HP and Acer servers
● Installed and configured computer hardware, operating systems and applications
● Monitored and maintained computer systems and networks
● Performed troubleshooting system and network problems and diagnosing and solving hardware or software faults
● Provided support, including procedural documentation and relevant reports
● Replaced parts as required and roll-out of new applications
● Setting up new users' accounts and profiles and dealing with password issues
● Troubleshot software including Microsoft office 2003/2007, Windows XP, windows 7, Windows Vista, windows server 2003, 2008 and Ubuntu Linux
● Installed and configured Active Directory, IIS server, DNS and DHCP server
● Performed MS SQL server installation and database backup and restore
● Performed deployment, administration, management, configuration, testing, and integration tasks related web based application(Web server)
● Conducted planned and scheduled preventive maintenance for all IT systems
● Asset management and inventory management
● Worked continuously on a task until completion (or referral to third parties, if appropriate or escalated incidents to higher levels when required)
● Maintained various security policies and antivirus installation
● Performed performance monitoring and optimisation of systems
● Trained and supervised 15 Engineers to manage the setup of 30 sites
● Conducted electrical safety checks on computer equipment
● Provided orientation to new users of existing technology
● Logged and kept records of end-user queries and support requests
● Identified and organised support tickets according to priority
● Independently handled 10 clients with 300+ computers and servers
● Performed customer follow-ups to ensure that IT issues resolved with customer satisfaction and within the agreed time limits
● Delivered full IT supports across windows, MAC, Ubuntu Linux and windows server 2003 environments
● System Administration and troubleshot involved MS office, windows 2003 server, windows XP, Mac OS and Ubuntu Linux issues
● Performed hardware installations including configuring and rolling out upgrades
● Install, move, remove, configure and troubleshot desktop and peripherals
● Managed Web hosting and administered web control panel(C panel)
● Created and managed e-mail account and e-mail disk space on cPanel
● Ensured all system free from viruses
● E-mail client configuration using outlook 2003 and 2007
● Configured and repaired local and network printers
● Image and system state backup using Symantec ghost
● Documented various support level procedures, operational, manuals and user guides.
● Monitored logs and updated the service packs and security updates (Patches)
● Assisted with planning, design, research and acquisition of new or upgraded hardware or software systems
● Verified the integrity and availability of all hardware and server resources
● Tested and evaluated new technologies
● Rapidly established a good working relationship with customers and other professionals, such as software developers.
● Performed other related duties as required during working hours
Responsibilities
● Delivered complete hardware and software support for desktops and laptops
● Performed installing, configuring and troubleshooting of Windows NT Server, Windows 2000 server
● Troubleshot internet, intranet, LAN, Wi-Fi related issues
● Supported and installed CISCO router and CISCO wireless access points
● Managed Exchange server based mail client configuration, backup and restore and troubleshooting(Outlook and Outlook Express)
● Antivirus management for desktop and laptop - Symantec Antivirus Corporate Edition and MacAfee
Responsibilities
● Maintained the computer hardware and peripherals
● Troubleshot hardware, software, operating system, UPS and plotter
● PC assembling, hardware up gradation and troubleshooting
● Performed electrical safety checking for computer equipment’s
● Performed installation and repairing of windows 95, 98, ME and windows XP
● Performed repairing of scanners, dot matrix and ink jet printers
● Internet, LAN configuration and troubleshooting
● Installed, Terminated and tested Cat5e and Cat6a cabling
Computer Hardware Maintenence
Science