Front Desk Officer (Customer Service)
Kathmandu Eco Hotel
Total years of experience :5 years, 2 Months
• Interact with greeting and honor to the guest and redirection of guest as per their requirement.
• Lead, mentor, and manage a high-performing, work efficient and results-driven work environment.
• Monitor guest category across booking channels and resources.
• Always give priority for walk in guest and coordinate as per requirement of guest.
• Create and manage the Friendly environment, ensuring efficient allocation of resources and manpower.
• Commencement of market analysis and prepare report to identify Emerging trends, customer needs, and competitor strategies.
• Monitor brand consistency across workforce and materials.
• Cooperation with stakeholders by ensuring the quality work environment.
• Develop and maintain strong relationships with partners, agencies, And student to support student flow.
• Monitor and maintain brand consistency across all marketing channels and materials and coordinate student regarding facilities and problems.
• Interact with students and parents regarding the problem that they are facing in the orgactionation related to the services provided.