AVM SBU Quality lead
Cognizant Technology Solutions
Total years of experience :5 years, 2 Months
• Working at Cognizant Technology Solutions, Chennai from 19-Apr 2010 till date as AVM SBU Quality lead.
• Worked at Zylog Systems Limited, Chennai from 06-July 2009 till 15-Apr 2010 as Senior Executive - Quality Assurance.
• Worked at HCL Technologies, Chennai from 30-July 2007 till 10-Feb 2008 as Trainee-QAD & from 11-Feb 2008 till 25-Jun 2009 as Executive-Quality Assurance.
• Worked at Q-Base Technologies, Puducherry from 07-Jan 2006 till 31-Jan 2007 as a Software Test Engineer.
JOB PROFILE at Cognizant Technology Solutions
• Mentor and Groom Quality Reviewer's
• Ensure implementation of QMS by providing consultancy and guidance to project teams and QR's
• Review and Host Performance Review Meetings for ensuring delivery excellence
• Ensuring Implementation of BIC, Codenizant & HMP practices in projects
• Participate in customer reviews and customer clarifications calls
• Timely Risk Identification & Escalation
• Conducting audits for critical projects & accounts
• Handling practice level initiatives right from planning till execution to Improve Process Institutionalization
• Handling External audits for various Standards & Models within Telco Practice
• Conduct Process trainings for associates
• Currently taking 6 accounts under Communications practise Approx. 600 associates across 3 locations in India.
• Taking process Trainings for the ELT members who have newly joined.
• Validation the TL 9000 Metrics before submitting it to the quest forum. Also involved in the benchmarking exercise for the year 2012-2014.
• Ensures that the lessons learned in the projects, best practices are evangelized across accounts.
• PMR conducted every Quarter for the all the AVM accounts.
• Driving Continual Service Improvement for all the AD & AVM projects.
• Also performing the role of Innovation Champion for Comms DAG.
JOB PROFILE at Zylog Systems Limited
• Facilitated the projects under BFS Projects Approx. 75 members.
• Responsible for fostering quality culture across the organization & ensuring the effective implementation of the QMS.
• Participating in the Project Kick off Meeting and also facilitating the projects & ensure that they adhere to process.
• Auditing projects & consolidating the findings and finally reporting it to the top management & Quality Head.
• Involved in developing the PCI checklist.
• Facilitation of the projects towards ISO 9001:2008 surveillance audits.
JOB PROFILE at HCL Technologies
• Facilitated the projects in Medical domain approx. 300 members.
• Responsible for fostering quality culture across the organization & ensuring the effective implementation of the Medical Quality Management System.
• Participating in the Project Kick off Meeting.
• Doing Final Inspection & certifying all the WP before delivering it to the client.
• Ensures process compliance through in process audits like PQI, CM, & IQA.
• Facilitating the project teams in resolving those issues.
• Ensures that the lessons learned in the projects like best practices, Risks are documented and stored in the Organization repository.
• Participating in Internal Team review meetings, Sr. Managements Review meetings, Customer Weekly status meetings, facilitating the projects during Customer & External audits.
• Participating in the process Improvement initiatives in Medical domain.
• Also involved in the PIID review that included domains like Automotive, Industrial, and Medical.
JOB PROFILE at Q-Base Technologies
• Basically involved in Black Box Testing- Web based applications.
• Testing the Software as per requirement.
TRAININGS Undergone
• Training on CMMI v1.3 L5- HMP training at Cognizant Technology Solutions.
• Risk Management for Medical Devices Compliance for ISO 14971:2007 by UL India (An affiliate of Underwriters Laboratories, USA) at HCL Technologies.
• 21 CFR Part 11 Compliance & Computer System Validation by Compliance On line, Chennai at HCL Technologies.
B.E. (Electrical & Electronics) - 2005 from S.T.J.T., VISVESWARAIAH Technological University, Belgaum Karnataka. -55%
Matriculation (English/Hindi Mathematics/ Science/History & Geography) - Don Bosco Matriculation Hr. Secondary School, Pondicherry. -71% Tools Exposure MS-Word, Excel, Power Point, Outlook 2010. Cognizant 2.0- QMS/Project Tracking & Monitoring Tool QSMART- Audit Tool, Risk Portal, TL9k portal, C2.0 Assessment APP
M.B.A. (International Business) from Pondicherry University- Distance Education Program 45%.
Higher Secondary (Maths, Biology, Physics, Chemistry) - Don Bosco Matriculation Hr. Secondary School, Pondicherry. - 59%