Rajesh Kumar Tiwari

Team Leader at Tristate Legal service

• India - Mumbai
• January 2012 to September 2013

Rajesh Kumar Tiwari

E-Mail: Contact: +91 7208359461 (M)
rajesh. Alt No: +91 9920185073 (M)

Passport no:- L2450479

PROFESSIONAL OVERVIEW

 A competent professional with close to 4 years of rich experience in Medical Billing & 3 years in Customer Service.
 Proven ability in improving operations and impacting business growth through proper grooming and effective handling of teams in the organization.
 Proven skills in managing teams to work in sync with the corporate objectives & motivating them for achieving business and individual goals.
 Responsible for the daily attendance of agents working on the floor.
 Monitoring the performance of multi-skilled work force and conceptualizing training programs to enhance efficiency of the product.

Technical Knowledge

 Proficient in MS Office.
 Worked with various systems like IDX, CITRIX & DOS based software during various career roles.


WORK EXPERIENCE

 Effort BPO TTML collection. (Jun 2006 to Jan2007)
 RTEC in Dish Pronto. (Jan 2007 to Aug 2007)
 Spanco BPO. As TL (Sep 2007 to Nov 2009)
 GeBBS Health Care Solution. (Physical Claims) As TC (Dec 2009 to Oct 2012)
 Tri State Legal Service (No Fault for NY) as TL (Oct 2012 still working)

Responsibilities:

 Worked with Charge, Payment and Denial posting.
 Handle a 25 member team of Calling Agents.
 Check status of all open RAI from client and close them as per response.
 Assign accounts to all agents for calling and checking the claim status.
 Auditing of all the account done by the agents.
 Prepare daily and monthly MIS and generate weekly reports as per client requirement.
 Also check the EOB and forward to back office as per there denial or payment.
 Send the hard copy of claim to Insurance as per their denials.
 Send quality report to my concerned senior.
 Download aging from the client software.
 Priority to work AR days to get revenue
 Adhere to Service Level Agreements / Benchmark
 Constant monitoring Team performance, evaluation and feedback to the Management
 Maintaining cordial relationship with team members
 Counselling on regular basis for minimizing absenteeism and rate of attrition
 Carry out Team members performance review at the regular intervals
 Maintaining discipline at shop floor
 Analysis for the team members and identifying training needs for the team communication there on
 To follow the norms required to maintain Quality Standards and updating Quality Score to member
 Generate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use
 Monitoring day-to-day activities of CREs
 Interact with clients
 Allocate proper shifts and sanction weekly offs for CREs
 Recommendation of Leave for CREs
 Ability to grasp, relate and quick response
 To build fun and frolic at work place to reduce the stress among the team members and boost their morale
 Interaction with team members at regular intervals, share knowledge and information
 Commitment, Logical Thinking, Deliberate the decisions, Play a role model, grievance handling, open for suggestion
 Identify Training Needs for an Agent to acquire/enhance the required skill sets

EDUCATION
 Graduate.
 SSC 55% Above
 HSC 66% Above



PERSONAL DETAILS


Permanent Address : Room No 289, Subash Nagar, Digha, Airoli, Navi Mumbai

Date of Birth : 14th June 1985.

Father’s Name : Hari Ram Tiwari.

Hobbies : Watching Movies & Singing Song.

Date:
Place: Rajesh Kumar Tiwari.