Key Account Manager
NEXUS Insurance Brokers
مجموع سنوات الخبرة :19 years, 0 أشهر
1. Developing and sustaining solid relationships with key clients that bring in the most income for the company
2. Obtaining renewal terms from insurers and engaging with the clients to strategize the renewal of their Group Medical and Group Life policies. Approaching other insurers for quotes in preparation for benchmarking and preparing a detailed comparison study for the clients. Explaining the benefits and advocating them of the right insurer, based on their requirements. Negotiating with the chosen insurer for benefit enhancements/ matching target premium. Finalizing the renewal.
3. Supervising the team and ensuring smooth implementation of the policy including renewal and all O/S payments from the clients.
4. Acting as the main point of contact between key clients, insurers and internal teams to address and resolve complaints.
5. Quarterly meetings with large corporates to review their claims performance and discuss possible contingency plans during their upcoming renewal.
6. Arranging benefit presentations and periodical wellness sessions for the clients through the relevant stakeholders.
7. Compiling reports on account progress, goals, and forecasts for management meetings.
1. Build and manage relationship with new and existing brokers and clients.
2. Create and implement engagement plans for each Broker /client based on the scope and scale of their insurance needs aligned with company’s offerings and risk appetite.
3. Increase the present portfolio through new sales, renewals and value additions.
4. Responsible for delivery of client service of highest quality
5. Responsible for meeting the agreed new sales targets
6. Ensure that the quality of business written meets the company’s underwriting standards and criteria resulting in profitability of the portfolio to increase and be maintained.
7. Continuously review the market and competition and support the management in active review of sales and marketing policies and strategies
8. Research the latest products and align with regulations as outlined by DHA & IA.
9. Coordinate with various internal departments such as compliance, finance, admin and claims in order to execute the relevant action.
Responsibilities:
1. Responsible for setting up the Business Development through the insurance clientele vis-à-vis the insurance brokers, insurance companies and the TPA’s.
2. Expose the organization to these clientele in order to increase market awareness and capture potential business thereby increasing the footfall across all centers of the company.
3. Understand the requirements of the clients and design the products accordingly. Each product is customized and designed based on the requests from the clients. These products include but not limited to Maternity, Dental, Optical, Wellness Benefits, Non-covered items, etc.
4. Prepare and execute the agreement in line with the business acquired from the clients and update Operations and all related parties.
5. Prepare weekly and monthly Sales reports to track the activities and update the Management accordingly along with the new/changes in the Insurance sector.
6. Prepare a profitable and workable Business Plan for the insurance domain and ensure the same is being followed and achieved.
7. Suggest new ideas and requirements to the Management in order to capture the potential clients, increase the footfall and thereby achieve the profitability of the department.
Responsibilities:
1. Being the Account Manager for over 10 Insurance companies, primary responsibility is to maintain the existing business (over $150 Million) and to develop new business opportunities.
2. Analyzing key accounts of insurance companies and monitoring their performance through various tools and reports. Discussing the Loss Ratio of such accounts with the insurance companies on time-to-time basis.
3. Attending meetings and conducting presentations to such groups to explain the policy benefits/coverage and effectively resolve their complaints, thereby ensuring smooth renewal process.
4. Conduct meetings with prospective clients and source data about their administration and insurance needs. Liaise with insurance companies and manage the quotations as per client’s requirements.
5. Negotiate the premiums by amending policy benefits and presenting the coverage to the clients. Securing such business and increasing the portfolio of the insurance companies and thereby meeting individual and company targets.
6. Addressing the needs of the insurance companies in lieu with the Reporting, Monitoring, Under writing, Claims and Network Management.
7. Generating monthly and quarterly reports of the companies through the various BI tools, studying the performance of their existing business and advising their Heads and C- Level executives on how to effectively increase the business by identifying the loss making groups and underwriting such policies effectively during renewal.
Experience Summary
Lifecare International Insurance Brokers: Lifecare, for the last 15 years, has been the sole advisor for Bupa International, one of the world's
largest medical insurance providers - in UAE. Apart from Bupa, Lifecare also advises an individual, family or a company with other International & Local insurance providers on medical and other insurance needs. Lifecare prides to be the ISO 9001 certified insurance brokers.
Relationship Manager: SME & Individual Accounts (Jan 2011 - Till Date)
Responsibilities: 1. Responsible to build & manage the relationships with New/ Existing SME groups and individual clients.
2. Responsible to provide efficient Quotations and comparisons to the clients, in par with their requirements.
3. Conduct presentations to the clients/companies about various products.
4. Co-ordinate & Negotiate with Insurance providers and liaise with the members
effectively.
5. Ensure renewal of current accounts and provide solutions/options thereby retaining and building clientele.
6. Address to clients complaints and resolve on timely basis.
7. Generate Weekly/Monthly/ Quarterly/Annual Reports of the client database and present to the CEO and discuss profitability benchmarks.
8. Liaise with the various departments to ensure the client is serviced & thereby the account is maintained efficiently.
Claims Officer: (Feb '09 - Nov '10)
Responsibilities (Medical Insurance)
1. Handle group medical insurance queries in pursuing new business deals. Handle
quotation requests and liaise with different insurance companies to provide the most comprehensive coverage keeping in mind the needs of the client.
2. Prepare Comparison charts showing the coverage, benefits, premiums and many
other aspects making it easy for the prospective clients to have an easy and overall
view of the medical cover.
3. Assist those clients to know their suitable cover and help them make the right
decisions in choosing an insurance company.
4. Handle claims and queries pertaining to corporate and individual clients.
5. Some of the key accounts handled are EMAAR Group, Khansaheb, RNA Resources,
Trinity Group, SFC Group, Chelsea Group, and many more.
Responsibilities: (Motor Insurance): 1. Handle corporate and individual clients pertaining to their motor insurance polices.
2. Obtain required information to provide best quotes from various insurance
companies and explain the benefits they offer.
3. Negotiate with the insurance company for the rate and advise the client of the same.
4. In case of corporate clients, insure a large fleet of vehicles with covers as required.
5. Manage the complete motor claims process from registration to the settlement of the same.
6. Regular meetings with the insurance companies to build a strong and profitable
relationship for the firm.
Claims Analyst: (Motor Claims) Aviva Global services, Bangalore, India (Jul '07 - Jan
'09)
Responsibilities: 1 Managing whole claims process as per the client's set standards.
2 Appointment of various entities included in claims process and managing them, to ensure the accuracy and quality.
3 Analysis & scrutinization of the reports submitted by various interlinked teams,
check for frauds and determination of the fraud intensity.
4 Setting the correct claim reserves based on analysis and approval of discarded claims
made to the company.
5 Ensure the payout of correct values to the authentic claimant. Sales of the various
insurance services to the third-party.
Champion Customer Service Consultant: AOL, Bangalore, India (Apr '05 - Jun '07)
Responsibilities:
1 Customer service and handling the calls keeping in mind client satisfaction.
2 To conduct trainings pertaining to system and the process related subjects.
3 Complaints handling and creating COPC awareness amongst the handlers.
4 Providing adequate on the job training for new trainees.
Degree Certification/University Year of Passing Bachelor of Commerce University of Bangalore 2005