Sr. Store Manager ( Assistant Manager)
Rivoli group
مجموع سنوات الخبرة :21 years, 11 أشهر
Ensured availability of merchandise and best positioning for best/slow moving items; evaluating shrinkages, expenses, and profit goals; ensuring achievement of sales target within the stipulated time
Steered marketing and promotional activities linked to shopping festivals (DSF, DSS), mall related activities and events
Managed:
o Luxury accessories for the brands such as Cartier, Tomford, Montblanc, Roberto Cavalli, Gucci, Dior, Prada,
Bulgari, Dolce and Gabana, Giorgio Armani and Versace
o A clean and professional working environment by encouraging diversity and communication; inspecting and scheduling store operations in accordance with SOPs across business areas for the short & long-term
Identified the current and prospect customer requirements by establishing rapport with the customers
Directed a sales force of 5 shop in-charges and 25 associates by preparing schedules to maintain adequate staffing
Motivating team members to achieve set sales targets on daily basis.
• Monitoring daily transactions and updating the same to accounts.
• Planning management of base stock and adhering replenishment schedule.
• Implementing visual merchandiser plans for product promotion and presentation.
• Maintaining and preserving settings of Furniture’s and Fixtures of store.
• Planning and managing cost control factors for minimizing wastage at store level.
• Setting examples to motivate team in order to ensure delivery of Business objectives.
• Ensuring high standards of grooming and discipline amongst all team members.
• Ensuring upkeep and cleanliness of Store and Back store as directed to the team members.
• Creating International Shopping environment for customers to build a culture of Service
Excellence
• Ensuring timely and accurate coordination between Store team and Head Office to keep
updating of management plans & promotions
Customer service including assisting with clothing choices, sizes and styling on the
floor in a friendly and efficient manner,
Handling the register including all cash, EDC POS and credit sales plus
refunds and exchanges
Stock management - restocking sizes from the stockroom, assisting with
inventory stock-takes, assisted with banking daily cash flow.
Serve customers using the five step customer service standard.
Order and organize stock, assist with window displays for special promotions.
Maintain store and stock in impeccable condition, balance the till at close of business each day.
Assist Manager with tasks including ordering stock from the warehouse,
Pursuing Post Graduate Diploma in Management (MBA) executive programme specialized in Operations Management
3 years degree in Business, Finance, Management.