Rajkumar Soma

Led end-to-end SSRA audits for SUTH (3P vendor), owning sampling logic, defect analysis,
trend monitoring, and dispute resolution.
Identified and reduced audit defects through structured RCA and targeted coaching, lowering
defect rate from ~20.1% to ~9.8% within four weeks.
Designed and implemented 23 SOP enhancements, reducing audit disputes by ~75% per
quarter and saving ~490+ operational hours quarterly.
Redesigned SSRA QA checklist and partnered on Smart Form rollout, replacing Excel-based
audits and improving data accuracy while saving ~10 seconds per audit.
Owned end-to-end quality governance and manual verification audits for Spain and Mexico
marketplaces, driving compliance, risk control, and customer trust across high-volume
onboarding operations.
Acted as Store Owner for ES & MX, delivering deep-dive Verified Positive (VP) analysis and
executive-level insights for WBR presentations, enabling leadership to take timely, data-driven
decisions.
Handled high-priority ABV escalations, resolving complex cases within strict SLA timelines while
improving overall customer experience, resolution quality, and stakeholder confidence.
Portugal (PT) SOP Creation: Identified gap for PT customers (~15% EU volume). Introduced new
PT tools; launched dedicated SOP, improving VP by ~2%
D&B Widget Integration: WW manual verification deep dive projecting +500 bps VP
improvement
Account Contact Management Enhancement: Proposed SFDC permission updates to recover
~4% unreachable customers, enabling additional conversions
Proposed automation and AI concepts (tax auto-configuration, AI-driven contact
summarization) to reduce manual effort and errors.